Deployment Strategist

Console•San Francisco, CA

About The Position

Console is building the AI agents that power autonomous enterprises. We use AI to autonomously resolve IT, HR, Legal, Finance, Security, and Ops tasks the moment they come in from Slack or Teams. We're building toward a future where enterprise operations are fully autonomous; with no tickets, approvals, or manual processes slowing companies down. Our platform enables companies like Databricks, Figma, and Cursor to delegate entire categories of work to AI agents that understands their org, takes action across systems, and gets smarter over time. We've raised $29M, backed by Thrive Capital (investors in OpenAI, Stripe, GitHub) and a small group of founders who have built category-defining companies. We’re unusually selective about the people we work with. We hire builders who span functions, optimize for speed, and care deeply about their craft. We do not care about pedigree. We have a lot of work ahead of us. Join us. About the role As a Deployment Strategist at Console, you’ll own the success of our largest enterprise customers. You’ll partner with executives and operating teams to turn complex, cross-functional workflows into high-impact AI deployments, then stay close to the account as adoption expands across the organization. This is a high-ownership role at the intersection of consulting, project leadership, customer strategy, and AI deployment. You’ll lead a portfolio of strategic accounts, build trusted relationships with senior stakeholders, and own the plan that will drive them from initial deployment to a measurable business impact. To do this, you'll work closely with FDEs, Product, Engineering, and Sales but you’ll be responsible for the account’s operating rhythm: making sure the right people are aligned, agents are working correctly, and Console’s footprint expands over time. In this role, you’ll have room to operate autonomously, shape how Fortune 500 customers deploy AI across their organizations, and define what great enterprise customer ownership looks like at Console.

Requirements

3+ years of experience in consulting, enterprise customer success, implementation, strategy and operations, or another role where you owned complex projects with senior stakeholders
You’re an exceptional problem solver who can quickly understand a customer’s business, identify what matters, and create a practical path to impact
You have strong project management instincts: you create clarity, manage competing priorities, hold stakeholders accountable, and keep momentum through ambiguity
You communicate with precision and presence, whether you’re facilitating a working session with operators or presenting an implementation plan to executives
You’re technically fluent enough to reason through systems, workflows, integrations, and AI product behavior, and you know when to pull in deeper technical expertise
You have a strong sense of ownership and personal responsibility for customer outcomes
You move with urgency, follow through relentlessly, and know how to keep momentum across customers, internal teams, and senior stakeholders
You want to win . You understand that every account is a unique puzzle to solve, and you are addicted to the feeling of solving it.

Responsibilities

Own a portfolio of strategic enterprise accounts, serving as the primary relationship owner and trusted advisor to customer leadership
Drive complex implementations from kickoff to launch, building project plans which turn ambiguous enterprise goals into clear work streams, owners, timelines, and success metrics
Translate messy business processes across IT, HR, finance, and operations into clear deployment priorities and expansion opportunities
Partner with FDEs to connect customer goals to the right technical implementation, ensuring deployments are both operationally successful and technically sound
Lead executive check-ins, working sessions, and cross-functional customer meetings with clarity, urgency, and strong follow-through
Identify risks early, unblock stalled work, and bring structure to ambiguous customer environments
Track adoption, ROI, and automation coverage across accounts, using those signals to drive long-term success and expansion
Bring enterprise customer learnings back to Product, Engineering, and Sales: deployment patterns, stakeholder dynamics, process gaps, and unmet needs that shape the platform