Deployment Strategist - Public Sector, Nonprofit & Education

Salesforce•Indianapolis, IN

6d•$148,190 - $316,750•Hybrid

About The Position

Salesforce is hiring Deployment Strategists who are customer-facing advisors that define AI strategy, shape agentic solutions, and drive measurable adoption for enterprise customers. You will work as part of a delivery team alongside Forward Deployed Engineers, translating complex business challenges into agentic AI deployments that go live and generate real value. Engagements are focused and time-bound, typically 12 weeks or less, and may span a single strategic account or multiple customers simultaneously. Your impact ensures customers realize lasting, scalable value from the solutions your team builds. Applications for this position will be accepted on an ongoing basis. By applying through this job posting, you will be assessed specifically for Global Public Sector (Government, Nonprofit and/or Education) opportunities.

Requirements

A degree in Computer Science or a related field
4+ years experience in strategic solutioning, technical advisory, or delivery leadership or program management for enterprise cloud or SaaS technology
Proven experience managing and delivering customer-facing projects within Public Sector, Higher Education, or Nonprofit environments
Prior customer-facing delivery experience (consulting, professional services, or technical advisory)
Demonstrated understanding of the Salesforce platform and ecosystem, including Agentic AI capabilities and Data Cloud
Working knowledge of one or more programming languages: Python, JavaScript, Java, or Apex
Proven ability to lead and own complex, ambiguous engagements end-to-end — from discovery through to measurable outcomes
Experience leading AI/LLM solution design, including agentic AI strategy, conversation design, and responsible AI practices
Strong project and program management skills — ability to run multiple work-streams, manage stakeholder expectations, and keep delivery on track in ambiguous environments
Ability to travel 25% of the time to customer sites

Nice To Haves

Experience with Salesforce Data Cloud, Agentforce platform, and Salesforce CRM (Sales, Service, Marketing)
Experience designing and deploying AI solutions in regulated industries (e.g., public sector, financial services, healthcare)
Salesforce platform certifications (e.g., Data Cloud Consultant, Agentforce Specialist, Application Architect) or similar platform certifications such as Microsoft, Oracle, or similar platforms.
Background in change management, organizational design, or enterprise transformation
Experience with AI/ML concepts beyond LLMs, including NLP, RAG architectures, and model evaluation frameworks
A get-things-done mindset with strong bias for action — comfortable operating in unstructured fast moving environments

Responsibilities

Lead end-to-end customer engagement across the complete value lifecycle — Identify → Commit → Deploy → Consume — owning outcomes at every stage.
Define the customer's Agentic AI strategy and roadmap. Lead design workshops, agent design sessions, and jobs-to-be-done analysis. Architect solutions spanning Salesforce's agentic AI platform, Data Cloud, and enterprise systems, with responsible AI governance baked in from the start.
Manage engagement delivery end-to-end timelines, stakeholder communication, risk escalation, and progress reporting.
Own adoption, consumption, and expansion metrics within your engagement scope. Identify blockers early and develop strategies to drive measurable value realization.
Partner closely with the Forward Deployed Engineers on your team to align strategy with technical execution.
Develop real customer solutions supported by leading-edge AI tools, including Cursor, Claude, and coding products like Vibes.
Serve as the primary customer-facing contact (specifically with Government, Nonprofit and/or Education customers), building trust-based relationships with senior stakeholders and present proposals, decisions and outcomes in terms of business value.
Assess customer readiness for AI adoption and guide change management and process transformation to maximize the benefits of intelligent agents.
Synthesize field insights and translate them into actionable product feedback that influences Salesforce's Agentic AI platform roadmap.