Deployment Specialist

Lupa Pets • New York, NY

15h • Onsite

About The Position

Lupa is building a category-defining product, the AI-native operating system for veterinary practices and pet parents. This platform replaces fragmented systems with an intelligent solution for scheduling, client communication, clinical documentation, and AI-driven care guidance. The company has experienced significant growth, is a market leader in the UK, and is expanding into the US and Europe. Lupa has secured $25M in funding and has over 1 million pets on its platform, with a headquarters in Paddington, London. This role offers an opportunity to join a rapidly growing company at a pivotal moment.

Requirements

• 2+ years in a SaaS implementation, deployment, onboarding, or customer-facing project management role
• A track record of managing multiple projects simultaneously without letting anything slip
• Experience working directly with end users through a software transition
• Natural problem solver, stays calm, thinks fast, and gets things sorted during deployments
• Resilient, able to hear no, push back professionally, and keep moving without taking it personally
• Genuinely outgoing and enjoys building relationships with customers
• Takes real ownership of projects and outcomes
• Excited to work in-person from our Paddington, London HQ
• Always looking for ways to improve the process, not just follow it

Nice To Haves

• Veterinary, healthcare, or clinical workflow experience (a genuine interest counts)
• Familiarity with B2B SaaS deployment cycles, from scoping and configuration through to training and go-live

Responsibilities

• Own a portfolio of veterinary practice onboardings end-to-end, from kick-off call through to a fully live, confident team on the other side
• Train practice staff on the Lupa platform, tailoring the approach to different levels of technical confidence and clinical background
• Consult on veterinary workflows, helping practices redesign how they operate around AI-native tooling
• Project manage multiple concurrent deployments, keeping timelines on track and stakeholders informed
• Act as the bridge between the customer and the product, feeding structured insight from the field back to the team
• Contribute to and improve deployment processes as the company scales

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed