Clinical Deployment Specialist

ZOLL Medical•Phoenix, AZ

8d•Remote

About The Position

ZOLL is seeking a Clinical Deployment Specialist to enhance customer satisfaction and retention through clinical education and implementation of new cardiac monitor/defibrillators, automated CPR devices, mechanical ventilators, or ZOLL Data Systems products. This remote position supports the Western half of the U.S. and requires the employee to reside within an hour's drive of an airport. The role involves driving EMS sales by ensuring a smooth and effective customer experience during the deployment and training phases of ZOLL's products.

Requirements

Paramedic level or higher.
Minimum of 10 years pre-hospital field experience.
Clinical training experience (AHA -ACLS, PALS, 12-Lead, ETC02, etc.).
Technical background: Troubleshooting capital equipment, resuscitation, product management preferred (cardiology a plus).
Self-starter.
Excellent written and verbal communication skills.
Project management and planning.
Proficiency with common word processing, presentation, spreadsheet and database programs.
BA/BS Degree or equivalent.

Responsibilities

Interface with large competitive conversions and select North American EMS customers to ensure continual product support throughout both pre- and post-sale stages.
Support new competitive conversions.
Equipment set-up.
Post-sale training and development (Classroom, field rides, remote support).
Post-sale troubleshooting.
Post-sale follow-up.
Act as a liaison to coordinate efforts amongst ZOLL departments/personnel to ensure customer vision of "One-ZOLL."