Deployment Specialist I

Procede Software•Solana Beach, CA

1d•Hybrid

About The Position

Since 2001, Procede Software has been a leading provider of enterprise-level Dealer Management Solutions (DMS) for the heavy-duty truck and ancillary markets. Serving dealer locations throughout the United States, Canada, and Australia, the industry’s leading dealerships trust Excede to run their business because of its full functionality across all dealership departments, high reliability, and strong integration with their OEM providers. Excede, its powerful DMS, leverages the strength of Microsoft® SQL technology to provide advanced Windows® and browser-based applications with real-time information. We’re looking for a Deployment Specialist I to execute high-quality deployments of Procede products, solutions, integrations, and updates across customer environments. In this role, you’ll install and configure solutions, troubleshoot technical issues, and adapt deployment steps based on each customer’s environment while following established processes and best practices. You’ll work closely with internal teams to complete deployments accurately and on time, supporting a smooth customer experience. This role is a great fit for someone with strong troubleshooting skills, attention to detail, and a willingness to learn who can work within structured processes while identifying opportunities to improve deployment consistency and efficiency. Your work will directly support faster customer time-to-value and solution adoption readiness.

Requirements

1–2 years of experience in software deployment, technical application configuration, technical support, or a related IT role preferred.
Experience with IIS, SQL Server, and troubleshooting enterprise applications is desirable but not required.
Bachelor’s degree in Information Technology, Computer Science, or related field preferred; equivalent experience considered.
Strong analytical and troubleshooting skills, with the ability to identify and resolve technical issues quickly and effectively.
Working knowledge of IIS concepts, web application configuration, and related Windows Server components.
Foundational understanding of SQL Server administration tasks (user permissions, stored procedures, connections).
Ability to follow structured processes, checklists, and documentation standards with close attention to detail.
Excellent communication skills, including the ability to explain technical information to non-technical team members.
Ability to manage multiple tasks simultaneously and adapt to shifting priorities.
Strong customer service orientation and commitment to delivering quality work.
Flexibility to work outside normal business hours, including evenings or weekends, when deployment schedules or customer maintenance windows require it.

Responsibilities

Execute installation, configuration, and deployment of Procede products, integrations, and updates in test and production environments and apply judgement to address environment-specific variations.
Configure and troubleshoot components such as IIS settings, authentication, bindings, data sources, application properties, and other deployment prerequisites outlined in Product documentation and determine appropriate diagnostic approaches based on issue type.
Validate deployment success through functional checks, log review, configuration verification, and communication with customer and internal teams. Independently determine when additional remediation steps are required.
Identify, document, and escalate issues and documentation inconsistencies using documented processes and recommend updates to templates or documentation when recurring gaps are identified.
Collaborate with team to resolve deployment-related technical challenges and provide insights that influence troubleshooting decisions for complex cases.
Deliver and release processed part, part pricing and service repair time data and files to internal and external customers, according to procedures and schedules.
Perform deployment tasks that may require work during non-standard hours, including evenings or weekends, to accommodate customer schedules, maintenance windows, or environment availability.
Provide clear, timely communication to internal teams regarding deployment status, risks, blockers, and required follow-up actions and propose mitigation options when issues impact deployment progress.
Collaborate with Solution/Deployment team and other departments to ensure deployment readiness and smooth transitions into onboarding and adoption phases and offer technical perspective that informs readiness decisions.