AI Deployment Specialist

Gyde•Austin, TX

1d•$125,000 - $145,000•Hybrid

About The Position

Gyde is building the first AI-native insurance brokerage platform. We acquire traditional brokerages and transform them into next-generation, data-driven organizations. Our platform, GydeOS, uses AI to automate operations, power intelligent voice and chat experiences, and predict the right coverage and products for individuals and businesses. We are looking for a technical, hands-on operator to own the implementation of GydeOS within newly acquired agencies. This role involves configuring the platform, integrating with CRMs, setting up commission and contracting logic, and tuning our AI agent, Gia, to specific agency needs. The AI Deployment Specialist will be embedded with agencies, responsible for technical stand-up, data querying, scripting, and dashboard development. The goal is to build a repeatable playbook for speed-to-value and standardization across agencies, while also identifying patterns to improve the platform and processes. This is a role where you will be building the plane while flying it, redefining how millions access and understand healthcare coverage through AI-powered systems.

Requirements

4+ years in a technical, field-facing role—solutions engineering, forward deployed specialist, technical implementation, or technical customer success—ideally at a place where you owned client-side configuration end to end.
Comfortable with SQL and Python for data validation, cleanup, and light scripting.
Experience using AI coding tools (Codex, Claude Code, or similar) as part of your daily workflow.
Experience building BI/analytics views (SQL + a BI tool, or equivalent).
A bias toward executing a playbook well over improvising a custom solution.
Sharp troubleshooting instincts and the independence to resolve issues without defaulting to “let me check with engineering”.
Strong client-facing presence.
Willingness to travel to portfolio agencies during active integrations (~25%).

Responsibilities

Own end-to-end GydeOS stand-up for each newly acquired agency, from kickoff to go-live.
Integrate GydeOS with the agency's CRM; build a defined connector set for future agencies and execute conversion playbook to migrate them onto a supported stack.
Drive book-of-business (BoB) and broker RTS (ready-to-sell) upload—validating, cleaning, and troubleshooting data before it lands in the platform.
Configure the commissions and contracting modules: commission and override mapping, carrier/upline hierarchy, agency-specific incentive structures.
Work with Engineering to configure Gia to the specific agency and help build a playbook with line-of-business entitlements, agency branding, and eligibility rules.
Build lightweight BI views and reporting (dashboards, reconciliation checks, adoption tracking) for agency owners and Gyde leadership.
Identify and resolve integration blockers quickly, escalating to Partner Growth and Engineering teams when appropriate.
Train the full downline of agents at each agency on GydeOS—BoB uploads, commissions, contracting, and day-to-day usage.
Help build and maintain scalable enablement collateral (walkthroughs, SOPs) across the Partner Success team.
Support rollout of new GydeOS/Gia features to existing agencies and drive user adoption post-go-live.
Own inbound support requests from agency owners and brokers post-go-live—triage, troubleshoot, resolve.
Use AI coding tools to move fast on data debugging, one-off scripts, and config troubleshooting.
Escalate genuine product bugs or platform gaps to Engineering.
Feed recurring issues and patterns back into the playbook and Product roadmap.
Work alongside the Partner Growth Director to ensure tight coordination with the strategic growth plan.
Partner with agency leadership and staff to meet desired implementation timelines.
Provide tight feedback loops to the Product, Engineering, and Data organizations.