Deployment Operations Specialist (Product Launch)

Base Power Company • Austin, TX

8d • Onsite

About The Position

Base is seeking a Deployment Operations Specialist (Product Launch) to manage the programs that transition new hardware products from pilot phases to full-scale deployment. This role involves owning the rollout plan for each new product, defining prerequisites for wider shipment, assigning ownership for open items, and tracking program progress weekly. It is an operational coordination position at the core of a technical program, requiring synchronization between engineering, field crews, training, and warehousing. The specialist will manage the intake of field issues, route them to the appropriate owners, monitor their resolution, and report on readiness for each rollout stage.

Requirements

• 2+ years in technical program management, project coordination, or operations.
• Comfort with technical detail. You can follow an engineering conversation, write up a defect accurately, and ask the right follow-up questions.
• Strong documentation habits: schedules, issue logs, and playbooks other people can actually use
• Clear written communication — status updates and escalations leadership can act on without a meeting
• Organized under pressure, able to track dozens of open items at once as priorities shift
• Comfortable with tools like Jira, Grafana, or Retool (or the kind of person who picks them up fast)
• A 4-year degree, or equivalent hands-on operations or field experience

Responsibilities

• Own the cross-functional rollout plan for new hardware products, tracking from early pilot to broad public launch and flagging risks/blockers along the way.
• Drive new product readiness across the Deployments teams: field operations, training, logistics, warehousing. Chase down open items that slip.
• Coordinate pilot builds and installs — scheduling, materials, crew assignments, permitting. Then evolve those processes for deployment at scale.
• Run intake for field issues on new and in-pilot hardware, routing issues to the right engineering owner and tracking to resolution.
• Write and maintain playbooks, field-facing instructions, and issue logs so lessons from one pilot don't get relearned on the next.
• Author weekly program updates for engineering and leadership: what's fixed, what's open, what's at risk, and how the program is progressing as a whole.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level