Deployment & Field Operations Lead

Ready • San Carlos, CA

1d • $100,000 - $120,000 • Onsite

About The Position

We’re building Portals — custom communication pods deployed in libraries and public spaces to expand access to essential services. These private, technology-enabled spaces allow people in underserved communities to attend telehealth appointments, take exams, access government services, and connect securely online when they otherwise wouldn’t have a safe or reliable environment.
Once a Portal leaves our Fab Lab, this role ensures it arrives, installs, and operates successfully in the real world.
We’re looking for a Deployment & Field Operations Lead to own the end-to-end process of delivering Portals from our facility into customer environments.
This role combines hands-on installation work, logistics coordination, and customer implementation. You’ll plan shipments, travel to deployment sites, manage contractors, install systems onsite, and ensure each Portal is operational before handoff.
You’ll act as the bridge between fabrication, logistics, and the customer experience.
This is a builder/operator role, not a desk-only operations job.

Requirements

• Experience in field installation, AV deployment, hardware implementation, or technical operations
• Strong mechanical aptitude and comfort assembling physical systems onsite
• Experience coordinating logistics, vendors, or project execution
• Ability to troubleshoot hardware, networking, or system issues independently
• Comfort traveling frequently for installations (40%-60%)
• Excellent organizational skills and follow-through
• Confidence interacting directly with customers and site operators

Nice To Haves

• AV installation or low-voltage wiring experience
• Experience managing contractors or installation crews
• Basic networking or WiFi configuration experience
• Experience deploying hardware products in the field
• Background in facilities, construction coordination, or technical operations

Responsibilities

• Hire and manage local contractors or installation teams when needed
• Travel to customer locations to receive, unload, assemble, and install Portals onsite
• Perform final mechanical setup, power-up, and system validation
• Configure networking, connectivity, and AV systems
• Troubleshoot issues during deployment and bring systems fully online
• Train local staff on operation and basic usage
• Plan shipment logistics from Fab Lab to deployment sites
• Coordinate freight, delivery timing, and site readiness
• Organize installation schedules and deployment timelines
• Ensure installations can be completed within rapid deployment timelines (~1 day installs)
• Serve as the primary owner of deployment execution
• Create repeatable installation playbooks and checklists
• Coordinate with fabrication and assembly teams prior to shipment
• Track equipment, parts, and deployment readiness
• Support field troubleshooting and customer support needs post-install

Benefits

• Competitive salary plus meaningful equity upside; salary range is $100,000-$120,000
• Competitive (and ever expanding) benefits for employees and dependents
• Opportunities to learn and grow – all things startups
• A chance to play a role in defining the roadmap as we pursue a bold vision and and a big goal
• To get away - we all convene 1-2x a year for [optional, encouraged] retreats
• We’re actively shaping our benefits program: have a say in which benefits matter to you

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed