Lead, Deployment Operations

Base Power Company•Austin, TX

1d•Onsite

About The Position

Base is America’s next-generation power company, focused on deploying distributed batteries to transform the electricity grid. The Pipeline Operations Lead will manage a team of hourly Project Operations Associates responsible for battery deployments from contract to completion. This role involves overseeing the team's day-to-day performance, ensuring efficient workflow, tracking metrics, and supporting associate development. The position requires adaptability in a fast-moving startup environment, with a focus on proactive problem-solving and maintaining pipeline quality and speed.

Requirements

Bachelor's degree or 5+ years of experience in operations, project coordination, or a similar role, preferably within the solar, battery, construction, or utility sectors.
3+ years of experience leading or supervising hourly teams in an operational environment for 20+ team members.
Strong organizational and time-management skills, with the ability to oversee many projects and people at once.
A track record of managing team metrics and using data to make decisions about workload and performance.
Excellent written and verbal communication skills, with clear and professional interactions across internal teams and external stakeholders.
Keen attention to detail and a habit of catching errors before they become problems.
Strong problem-solving skills and the ability to stay ahead of roadblocks in a high-volume environment.

Responsibilities

Supervise, coach, and develop a team of hourly Project Operations Associates, including performance feedback, conflict resolution, and corrective action.
Set clear expectations for productivity, accuracy, and ownership, and hold the team accountable.
Monitor staffing levels, timekeeping, attendance, and coverage to ensure adequate resourcing.
Build a culture of accountability, continuous learning, and operational excellence.
Motivate the team to achieve strong results based on feedback from all organizational levels.
Review incoming work across the deployment pipeline (photo approval, paperwork approval, interconnection agreements, REP enrollments, permit closeout) and assign it to associates based on capacity and skill.
Monitor queues in real-time, rebalance work to prevent backlogs, and escalate potential delays.
Keep cycle times short and pipeline health strong by identifying and addressing bottlenecks.
Track and report individual and team metrics, including throughput, accuracy, and cycle time.
Identify associates who need support and act accordingly.
Surface pipeline trends and risks to leadership with proposed solutions.
Ensure associates are cross-trained across the full deployment workflow.
Build and maintain training materials and onboarding for new associates.
Develop bench strength for team scalability.
Proactively identify inefficiencies or gaps in workflows and tooling, and propose solutions.
Standardize repeatable processes to increase speed without sacrificing quality.