Deployed Strategist

Parallel Web Systems•Bay Area, CA

1d•Onsite

About The Position

Parallel is a web infrastructure company. Our products are used by leading businesses in sales, marketing, insurance, and coding to build best-in-class AI agents with flexible and powerful programmatic access to the web. We've raised $230 million from Kleiner Perkins, Sequoia, Index Ventures, Spark Capital, Khosla Ventures, First Round, and Terrain to build the web for AIs. We're currently valued at $2 billion and we're forming a world-class team of engineers, designers, marketers, sellers, researchers, and operational experts to achieve our mission. Job: You will own customer outcomes across Parallel's strategic accounts and make retention and expansion a deliberate motion as we scale. You'll define what success looks like with our customers before go-live and build the dashboard tying every metric back to the economic case the GTM team sold against. You'll partner with Deployed Engineering on strategic deployments, build reference architectures for the workloads the customer base is concentrating around, and run a structured operating cadence that turns realized ROI into expansion, renewals, and references the AE team carries into the next deal. You'll also own the customer → product feedback loop, routing usage signals and friction patterns into prioritized input Product can act on.

Requirements

Run post-sale at an infrastructure or AI company.
Can speak credibly about agent frameworks, background-agent workloads, and how our APIs compose into a real customer workflow.
Defined outcome metrics tied to commercial impact before.
Know the difference between a customer who's using the product and a customer whose ROI is visible enough to expand against.
See expansion whitespace early.
Know when a renewal is at risk before the QBR.
Energized by building the function from scratch rather than inheriting one.

Responsibilities

Own customer outcomes across Parallel's strategic accounts and make retention and expansion a deliberate motion as we scale.
Define what success looks like with our customers before go-live and build the dashboard tying every metric back to the economic case the GTM team sold against.
Partner with Deployed Engineering on strategic deployments.
Build reference architectures for the workloads the customer base is concentrating around.
Run a structured operating cadence that turns realized ROI into expansion, renewals, and references the AE team carries into the next deal.
Own the customer → product feedback loop, routing usage signals and friction patterns into prioritized input Product can act on.