About the position
The Alchemy Platform is seeking a Customer Engineer to join their team. The ideal candidate will have a technical background and be responsible for managing customer relationships, providing technical support, and gathering feedback to inform product decisions. The role requires strong analytical and communication skills, as well as an interest in technology, blockchain, and crypto. The job description does not include a specific section labeled as "About this job" or "Summary."
Responsibilities
- Provide hands on technical support
- Deliver a stellar customer experience
- Understand customer needs and how to meet unique challenges and goals
- Seek product feedback and track usage/performance, driving our product roadmap
- Be the voice of the customers
- Build and maintain ongoing relationships with complex stakeholders, both internally and externally
- Partner with internal teams to drive long term solutions / product development decisions
- Work in a quickly changing environment
- Drive referrals from our customers
Requirements
- 1+ years of experience in a software development role
- Technical degree
- Strong analytical skills
- Ability to understand and troubleshoot complex technical issues
- Strong communication skills with internal and external stakeholders
- Excellent people skills to monitor and measure customer performance
- Interest in technology, blockchain, crypto
- Experience with blockchain a large plus
- Founded a company or built side projects, a plus
- Experience in startups, a plus
Benefits
Remote
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101-250
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Alchemy
Alchemy is a developer platform that helps companies to build reliable decentralized applications.
Company Overview
Alchemy is a developer platform that helps companies to build reliable decentralized applications.
Benefits
- Strong desire to work in sales at an early-stage startup
- You live inside Discord 24/7
- 6+ years experience with outbound and client-facing sales positioning crypto-focused companies
- Ability to operate independently and proactively in an effort to source and progress new business
- Excellent listening, verbal, and written communication skills
- Capable of understanding customer pain points, requirements and correlating potential business to value that can be provided by technical services
- Successful track record in B2B sales and negotiation
- Excellent verbal and written communication skills
- Experience in sales techniques
- Proficiency in data analysis, forecasting, and budgeting
Nice to have:
- Web3 experience
- Founded a company or built side projects
- Experience in startups
Less details