Departmental Systems Analyst

Los Angeles County Metropolitan Transportation Authority • Los Angeles, CA

18h • Onsite

About The Position

This position performs information systems support and analysis for a specified function or area within a department and ensures that all concerns are addressed and closed within the prescribed practices and required timeline. This position is responsible for testing both software and hardware devices, including Salesforce and Nextfare systems, to ensure functionality, reliability, and performance. This position will execute test plans, document defects, and collaborate with development and engineering teams to support high-quality deployments.

Requirements

• A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position.
• Additional experience, as outlined below, may be substituted for required education on a year-for-year basis.
• Bachelor's Degree in Computer Science, Information Systems, or a related field
• One year of relevant experience performing work within a department leading to an understanding of systems for computerization or programming in FOCUS and other user-oriented languages
• A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions

Nice To Haves

• Experience testing both software applications and hardware devices, including Salesforce and Nextfare systems or similar systems
• Experience developing and executing test plans, creating test cases, and documenting defects for both software and hardware platforms
• Experience utilizing test automation tools and performing manual testing for software and hardware components
• Experience applying quality assurance best practices, Software Development Life Cycle (SDLC) principles, and Agile methodologies throughout the software development lifecycle
• Experience collaborating with cross-functional teams, including development and engineering, to resolve complex issues and ensure successful deployments

Responsibilities

• Performs systems analysis and provides systems support in a specified application area
• Develops, oversees, and maintains information systems
• Produces various reports for functional areas
• Consults with staff from functional areas and users to determine information processing needs and to design/identify specific training programs
• Designs technical systems specifications describing information processing functions required by the users
• Evaluates and recommends use of commercial software in application area
• Provides input to consultants regarding user needs and acceptability of alternatives for development of assigned systems
• Coordinates with systems programmers
• Evaluates systems to ensure that user requirements are properly satisfied
• Troubleshoots, analyzes, and resolves user and systems problems
• Monitors system performance and integrity
• Designs and implements upgrades to user interface
• Communicates system upgrade needs to ITS (Information Technology Services)
• Responds to system emergencies
• Researches and prepares reports, systems training manuals, and technical systems documentation
• Monitors historic data to ensure proper records retention
• Participates in the department's information security, disaster recovery, and safety programs
• May be required to perform other related job duties

Benefits

• Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions
• Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out
• Metro is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status, or disability.
• Metro does not deny participation in the application process to anyone with prior justice system involvement, in line with Fair Chance hiring practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level