Departmental Registrar/Behavioral Health Center

Lighthouse Guild•New York, NY

13h•Onsite

About The Position

Lighthouse Guild, a leading not-for-profit healthcare organization focused on vision loss, seeks a full-time Departmental Registrar for its Behavioral Health Center. This role is crucial for supporting daily clinic operations. The registrar will manage patient scheduling, verify insurance and authorizations, maintain electronic health records, handle communications, process payments, and provide essential front desk and administrative support to both staff and patients.

Requirements

High school diploma, AA degree preferred.
Two to three years of administrative experience in the healthcare industry.
Experience with Medicaid/Medicare/3rd Party eligibility and billing processes.
Computer knowledge, keyboard skills and familiarity with electronic record and billing systems.
Word, Excel & Internet knowledge.
Good organizational, interpersonal, verbal, written, and telephone skills.
Ability to show empathy to clients receiving services.
Bilingual Spanish required.

Nice To Haves

Call center experience is a plus.

Responsibilities

Obtain authorizations/referrals from healthcare insurance companies.
Check eligibility of patients in Medicaid, Medicare, CBVH, and commercial insurance companies.
Enter healthcare insurance information, patient demographics, and other information into electronic health record and billing systems (including Welligent and eClinicalWorks or successor systems), and scan in documents as required.
Schedule appointments for patients in Electronic Health Record systems.
Follow up with patients who miss appointments to reschedule.
Prepare attendance sheets, daily statistics, timesheets, invoices, and transportation requests for clients.
Collect patient fees via cash and credit card systems.
Answer and screen incoming calls via call center, relay telephone calls and email messages.
Provide information about Lighthouse Guild to patients, prospective patients, and referral sources according to established policies.
Welcome patients and family members upon arrival and notify providers of their arrival.
Assist with the Reception area as required.
Act as backup and work collaboratively with other administrative support staff in DTC and BH programs.
Assist in setting up office systems.
May order office supplies as assigned.
Assist providers with translation needs as requested.
Adhere to established agency and departmental policies and procedures.
Perform clinic clerical support functions as assigned, including generating correspondence to referring physicians and preparing other documents as needed.
Perform other duties as assigned by Supervisors.