Departmental Quality Specialist

Children's Hospital of Philadelphia•Philadelphia, PA

1d•$76,100 - $97,000•Onsite

About The Position

The Departmental Quality Specialist is responsible for data collection, entry, manipulation, and analysis to produce valid integrated and actionable information for use by improvement groups. The Departmental Quality Specialist works to improve quality assurance, workflows, and processes within the Department of Pathology and Laboratory Medicine and utilizes Six Sigma design and the CHOP improvement framework to facilitate improvement projects. Coordinates with interdisciplinary teams to improve processes that ultimately improve the patient experience. Learns quickly, works independently, and is relentless in the quest for continual quality improvement and assurance that Pathology and Laboratory Medicine meets rigorous regulatory standards.

Requirements

Bachelor's Degree in biological science, medical technology, or other health related field - Required
At least three (3) years in quality improvement, and quality management education - Required
Experience applying data analysis to drive fact-based decisions.
Ability to work independently, take initiative when necessary and maintain confidentiality.
Ability to develop and maintain effective relationships and work collaboratively
Teaching/coaching skills are required
Ability to manage multiple projects, work independently, and implement problem-solving capabilities

Nice To Haves

Formal training in lean six sigma, with experience in lean six sigma methodologies, knowledge of and/or experience in data tracking, trending and statistical process control analysis - Preferred
Six Sigma Green Belt (CSSGB) - American Society for Quality (ASQ) - upon hire - Preferred

Responsibilities

Maintains the departmental quality electronic monitoring system and dashboard.
Reviews and tracks, trends, and analyzes non-conformances and reviews follow up on daily safety reports.
Fosters a fair and just culture through interactions with staff associated with nonconforming events.
In consultation with the Quality team, initiates intradepartmental apparent cause analyses when appropriate and leads associated investigative and improvement work.
Prepares quality management reports and participates in the monthly Clinical Laboratory CQI meeting, and other institutional committees, facilitating periodic quality management meetings as requested by management.
Leads and/or participates in quality improvement projects and activities internal to the department of Pathology and Laboratory Medicine.
Acts as an administrator of the departmental electronic document control system.
Administers and manages various departmental systems associated with Quality Management.
Performs scheduled and focused audits as required. Develops audit plans/checklists and generates reports detailing findings for submission to management, particularly related to laboratory safety standards.
Develops and advances own expertise related to quality improvement and change management.
Takes initiative in problem solving and communicates unresolved issues to leadership.
Works to ensure regulatory compliance within our department.