Departmental Analyst 9-P11

State of Michigan•Lansing, MI

1d•Hybrid

About The Position

This position is a two-year limited-term appointment that provides the full benefits offered to State of Michigan employees. Based on future business needs, this position may be extended or made permanent, but that is never guaranteed. The Department of Insurance and Financial Services (DIFS) is seeking an individual to work in public service as a Departmental Analyst in the Office of Consumer Services. This position is an opportunity to build a lifelong career doing work that truly matters - helping to protect consumers and maintain public confidence in Michigan’s insurance and financial services industries. In this position, you will be part of the Office of Consumer Services, which provides protection, assistance, and guidance to Michigan residents with questions concerning property, casualty, health and life insurance, annuities, and other financial services. The function of the position ensures the equitable treatment and consideration of consumers through the review and analysis of consumer complaints and the actions of DIFS’ licensees to determine compliance with statutes and policy language. This position will require you to communicate daily with consumers, licensees, legislative offices, and other state departments. Effective written and verbal communication is essential to ensure the concerns identified in consumer complaints are addressed.

Requirements

Possession of a bachelor's degree in any major.
Departmental Analyst 9: No specific type or amount is required.
Departmental Analyst 10: One year of professional experience.
Departmental Analyst P11: Two years of professional experience, including one year of experience equivalent to the intermediate (10) level in state service.
Educational level typically acquired through completion of high school and the equivalent of at least two years of full-time active-duty experience at or above the E-6 level in the uniformed services may be substituted for the education requirement.

Nice To Haves

The drive to serve the people of the State of Michigan and make a difference in an important role that supports Michigan individuals and businesses.
The ability to thrive in a dynamic, collaborative, and high-tech environment while demonstrating sound professional judgement and decision-making.
A curious and analytical mind capable of analyzing complex statutes, policy forms, and converting this information into an easy to understand, consumer friendly format.
The ability to communicate clearly, concisely, and effectively both orally and in writing.
The desire to work closely with colleagues and management to solve problems.
The ability to work well both independently and within a team.
Interest in helping others.
Desire to learn and grow as a professional.

Responsibilities

Review and analyze consumer complaints.
Analyze the actions of DIFS’ licensees to determine compliance with statutes and policy language.
Communicate daily with consumers, licensees, legislative offices, and other state departments.
Address concerns identified in consumer complaints.