Departmental Analyst 9-P11

State of Michigan•Dimondale, MI

10d•Hybrid

About The Position

This position offers the ability to work remotely three days per week with a Flexible/Hybrid work schedule. This position is responsible for supporting programs/initiatives, conducting research, performing analysis, tracking metrics, and providing recommendations within the complex work area of the Business Services Unit (BSU) in the Collection Services Bureau (CSB). Primary duties of this position include the following: (1) oversees the research, analysis, documentation, and process improvements for BSU programs and initiatives including Third Party Withholding and State Agency Collections; (2) compiles, analyzes, and reconciles BSU monthly transactions, metrics, and reports, in coordination with other CSB teams and Collections partners; and (3) maintains, implements and/or evaluates related training and documentation to ensure program quality, productivity, and adherence to internal/contractual controls. The employee in this position is a member of the Services Management Division team and as such, participates in special projects, gives presentations, attends meetings on behalf of the Division, and works with peers and managers to resolve issues. This employee contributes to the continuous improvement of CSB by participating on committees as directed, tracking and aligning metrics, and assisting in the development and implementation of strategic goals.

Requirements

Possession of a bachelor's degree in any major.
One year of professional experience (for Departmental Analyst 10).
Two years of professional experience, including one year of experience equivalent to the intermediate (10) level in state service (for Departmental Analyst P11).
Educational level typically acquired through completion of high school and the equivalent of at least two years of full-time active-duty experience at or above the E-6 level in the uniformed services may be substituted for the education requirement.
Provide DD214 or other official military documentation for applicants with military service.
Attach a cover letter, detailed resume, and a copy of your OFFICIAL college transcript(s) to your application.
Official college transcripts must contain the college/university name and address, the degree conferred, and date granted, coursework completed (especially if no degree granted), the Registrar's signature and/or seal, and must be recognized by the Council on Higher Education Accreditation (CHEA).
For foreign degrees, academic credentials must be evaluated or converted into U.S. educational equivalents unless the degree has been recognized by CHEA.
Selected candidate must have a secure, safe and appropriate designated workspace that allows privacy and prevents distractions while performing the duties of this position.
Selected candidate must have secure and sufficient internet access of commercial cable or wireless broadband with minimum speeds of 25 Mbps download and 5 Mbps upload.
Work must be performed in the state of Michigan.
The selected candidate must have a secure, safe and appropriate designated workspace that allows privacy and prevents distractions while performing the duties of this position, as well as secure and sufficient internet access of commercial cable or wireless broadband with minimum speeds of 25 Mbps download and 5 Mbps upload.
The use of artificial intelligence (AI) software is prohibited.

Nice To Haves

Experience equivalent to the intermediate (10) level in state service (for Departmental Analyst P11).

Responsibilities

Oversees the research, analysis, documentation, and process improvements for BSU programs and initiatives including Third Party Withholding and State Agency Collections.
Compiles, analyzes, and reconciles BSU monthly transactions, metrics, and reports, in coordination with other CSB teams and Collections partners.
Maintains, implements and/or evaluates related training and documentation to ensure program quality, productivity, and adherence to internal/contractual controls.
Participates in special projects, gives presentations, and attends meetings on behalf of the Division.
Works with peers and managers to resolve issues.
Participates on committees as directed.
Tracks and aligns metrics.
Assists in the development and implementation of strategic goals.