Departmental Analyst 9-P11

State of Michigan•Lansing, MI

3d•Hybrid

About The Position

The Department of Insurance and Financial Services (DIFS) is seeking an individual to work in public service as an Insurance Investigator in its Office of Insurance Licensing, Investigations, and Audits. This position is an opportunity to build a lifelong career doing work that truly matters – helping to protect consumers and maintaining public confidence in Michigan’s insurance industry. This position serves as an investigator responsible for reviewing and investigating allegations of unlicensed insurance activity, misconduct by licensed individuals and entities, and other potential violations of the Michigan Insurance Code, applicable rules, and other laws administered by DIFS. Investigations may involve insurance producers, agencies, adjusters, insurers, and other regulated individuals and entities. The investigator reviews complaints and referrals, gathers and analyzes records and other evidence, conducts interviews, conducts research regarding licensing and regulatory information, and evaluates the information obtained to identify potential violations. The position is responsible for maintaining accurate investigative case files and preparing clear, comprehensive written reports documenting investigative findings and recommendations for appropriate regulatory or enforcement action. The position works collaboratively with DIFS legal staff, other state and federal regulatory agencies, law enforcement agencies, and other governmental entities. Investigators may participate in compliance conferences and may appear and testify regarding their investigations at administrative hearings or court proceedings.

Requirements

Strong analytical, investigative, organizational, interviewing, and written communication skills.
Ability to exercise sound judgment while managing multiple investigations and competing priorities.
Possession of a bachelor's degree in any major.
Departmental Analyst 9: No specific type or amount is required.
Departmental Analyst 10: One year of professional experience.
Departmental Analyst P11: Two years of professional experience, including one year of experience equivalent to the intermediate (10) level in state service.
Alternate Education and Experience: Departmental Analyst 9 - 12 Educational level typically acquired through completion of high school and the equivalent of at least two years of full-time active-duty experience at or above the E-6 level in the uniformed services may be substituted for the education requirement.

Nice To Haves

The drive to serve the people of the State of Michigan and make a difference in the insurance and financial services industries.
The ability to thrive in a dynamic, collaborative, and high-tech environment while demonstrating sound professional judgment and decision-making.
The ability to work in a regulatory work environment reviewing and interpreting insurance laws, rules, regulations, policies, processes, methods, and techniques.
A curious and analytical mind capable of identifying possible violations of law, formulating investigative plans, obtaining, and assessing information, and developing recommendations for completion of a case with supporting conclusions.
The ability to communicate clearly, concisely, and effectively both orally and in writing.
The desire to work closely with licensees, colleagues, and others to solve problems and obtain pertinent information pertaining to an investigation.
The ability to work well independently and within a team.
Experience conducting investigations or related knowledge and/or education.
Interest in helping others, wanting to learn and grow as a professional, and wanting to enjoy all the exciting things life in Michigan has to offer.

Responsibilities

Reviewing and investigating allegations of unlicensed insurance activity, misconduct by licensed individuals and entities, and other potential violations of the Michigan Insurance Code, applicable rules, and other laws administered by DIFS.
Reviewing complaints and referrals, gathering and analyzing records and other evidence, conducting interviews, conducting research regarding licensing and regulatory information, and evaluating the information obtained to identify potential violations.
Maintaining accurate investigative case files and preparing clear, comprehensive written reports documenting investigative findings and recommendations for appropriate regulatory or enforcement action.
Working collaboratively with DIFS legal staff, other state and federal regulatory agencies, law enforcement agencies, and other governmental entities.
Participating in compliance conferences and appearing and testifying regarding investigations at administrative hearings or court proceedings.