Department Support Specialist II - Surgery - Kelsey-Seybold Clinic - Main Campus - Remote
About The Position
Kelsey-Seybold Clinic is part of the Optum family of businesses and operates more than 40 locations throughout Houston, with over 900 medical providers across 65 specialties. This role supports department chiefs and managing physicians and performs varied clerical and typing duties for a Managing Physician, Department Chief or Associate Department Chief, and management staff. Under the general direction of the Clinic Administrator, the specialist also analyzes eligibility media, uses system applications for reporting, and interprets medical plan benefits to support accurate collections. The role promotes mutual respect, positive guest and peer relationships, teamwork, and a caring environment for patients. Houston-based employees may work remotely, subject to UnitedHealth Group’s Telecommuter Policy. The position offers development opportunities and an hourly pay range of $20–$36, based on full-time employment and factors including local labor markets, education, work experience, and certifications.
Requirements
- High school diploma or GED from an accredited program.
- Either 3+ years of general administrative experience and 2+ years of medical insurance verification experience or experience scheduling operative procedures; or 1+ years of KSC experience in a similar position, including roles such as DSS I, ASR, Contact Center or Member Services representative, MA/CMA, or Scheduler.
- IM Bills lead for department experience.
- Knowledge of Alpha/Numeric Forms Entry.
- Working knowledge of Microsoft Office and PC experience.
- Typing speed of 40 WPM with 10 or fewer errors.
- Basic math ability.
- Remote employees must adhere to UnitedHealth Group’s Telecommuter Policy.
Nice To Haves
- CPT/ICD coding experience.
- Ability to speak and understand Spanish.
- Ability to perform 10-key by touch.
- Typing speed of 55 WPM with 5 or fewer errors.
Responsibilities
- Perform varied clerical and typing duties for the Managing Physician, Department Chief or Associate Department Chief, and management staff.
- Analyze eligibility media.
- Use various system applications for reporting purposes.
- Interpret multiple medical plan benefits to maximize accurate collections.
- Endorse mutual respect among members of the healthcare team.
- Build positive guest and peer relationships and work with others to promote an efficient and effective team.
- Maintain a positive attitude and contribute to a caring environment and a favorable impression of the clinic’s commitment to patient welfare.
- Generally support department chiefs and managing physicians.
Benefits
- Comprehensive benefits package, subject to eligibility requirements.
- Incentive and recognition programs.
- Equity stock purchase.
- 401(k) contribution, subject to eligibility requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
