Administrative Coordinator - Radiology - Kelsey-Seybold Clinic - Main Campus

UnitedHealth Group•Houston, TX

2h•$18 - $32•Onsite

About The Position

The Administrative Coordinator provides leadership and coordinates clerical activities of administrative staff at the clinic site. Reporting directly to the Clinic Administrator or Administrative Supervisor, the coordinator serves as the primary management and communication link to administrative staff and helps ensure high-quality administrative service to Kelsey-Seybold patients. The role implements standards, policies, and procedures formulated and recommended by Kelsey-Seybold Clinic. The position coordinates daily administrative operations, evaluates patient flow and service quality, supports staff training and performance feedback, and works with clinic leadership on staffing and scheduling. It also helps maintain cost-effective operations through supply inventory management and process improvement. The role is based at Kelsey-Seybold Clinic’s Main Campus in Houston. Hourly pay ranges from $18 to $32, based on full-time employment and factors including local labor markets, education, work experience, and certifications.

Requirements

High school diploma or GED.
At least 3 years of medical office experience, including face-to-face customer service, cash handling, patient registration, appointment scheduling, medical billing, charge entry/capture, and managed-care experience and knowledge; alternatively, at least 3 years of KSC medical office experience.
Basic PC literacy and alpha/numeric forms entry.
Familiarity with 10-key by touch.
Excellent communication and interpersonal skills.
Basic math ability.
Ability to speak, understand, and write English.

Nice To Haves

Associate or bachelor’s degree in a related field.
At least 4 years of direct face-to-face customer service experience.
Insurance/managed-care experience or training.
Cashiering experience.
KSC experience.
10-key by touch and/or data-entry experience.
Proficiency with Microsoft Word and Excel.
Bilingual English/Spanish.

Responsibilities

Evaluate patient flow and the administrative services provided by administrative staff; identify and manage patient-service problems and initiate appropriate decisions and solutions.
Implement and monitor administrative service standards, protocols, policies, and procedures.
Assist the Administrative Supervisor and/or Clinic Administrator with training appropriate administrative staff ratios.
Perform in a line administrative position and coordinate the daily operational activities of administrative staff within the clinic.
Order supplies and maintain appropriate inventory levels for cost-effective administrative operations.
Identify and monitor methods to improve the quality, efficiency, and cost-effectiveness of administrative patient services.
Assist with reviewing patient accounts for accuracy and forward pertinent documentation to the Business Office, if applicable.
Remain accessible to administrative staff daily for problem-solving and planning administrative patient services.
Provide feedback to the Administrative Supervisor/Clinic Administrator regarding administrative staff and assist with employee performance evaluations.
Identify performance problems when they occur, provide timely employee feedback, and communicate the information to the Administrative Supervisor/Clinic Administrator.
Work with the Administrative Supervisor/Clinic Administrator to evaluate staffing and scheduling.
Perform other duties as assigned by the Administrative Supervisor/Clinic Administrator.