Department Specialist (Store 153 North Bend, WA)

Westlake Ace Hardware•North Bend, WA

About The Position

Ace Retail Group (ARG), a division of Ace Hardware Corporation, owns and operates several Ace brands and more than 250 neighborhood stores across the United States. The Department Specialist maintains appropriate merchandise stock levels and develops product knowledge throughout the store to enhance customer service. The role also helps maintain clean, orderly merchandise displays and overall store cleanliness. The specialist provides friendly, helpful customer service; supports inventory, receiving, stocking, price changes, cycle counts, signage, and merchandise resets in assigned departments; and assists with store maintenance and cleanliness. The position may operate a forklift after proper training and performs other duties as assigned.

Requirements

High school diploma or GED equivalent.
Ability to stand, walk, lift up to 25 pounds, and climb.
Ability to exhibit and incorporate Ace’s Core Values into daily decisions and interactions.

Nice To Haves

Floor sales and/or replenishment experience in a retail environment is preferred.

Responsibilities

Represent Westlake Ace Hardware positively and proactively help customers solve problems.
Greet customers throughout the store, thank them, and maintain a friendly, outgoing demeanor with customers and associates.
Answer pages and calls promptly, courteously, and effectively; refer unresolved customer complaints to management.
Maintain good product knowledge and knowledge of store layout and product locations.
Perform cycle counts and maintain desirable inventory levels in assigned departments.
Work with management to ensure preventative maintenance and repairs are completed to protect and maximize physical assets.
Receive, check in, and stock merchandise accurately in assigned departments.
Maintain back stock levels in assigned departments.
Help maintain the sales floor, stock room, outdoor merchandise area, and overall store cleanliness and orderliness.
Complete weekly price changes and monthly cycle counts and negative-on-hand reports in assigned departments.
Help keep the sales floor, end caps, and advertising merchandise clean and orderly.
Assist with merchandise resets throughout the store, especially in assigned departments.
Ensure signage is current in assigned departments.
Operate a forklift after receiving proper training.
Communicate Store Support Center issues to the General Manager for follow-up.
Participate in store meetings and communicate merchandising, cost-control, or sales ideas to the General Manager.
Maintain a professional appearance and conduct.
Perform other duties as assigned.
Incorporate Ace’s Core Values into daily decisions and interactions.