Department (Category) Specialist

Albertsons Companies•Bellingham, WA

2d•Hybrid

About The Position

This position is responsible for the maintenance and integrity of all data in the Product Information Management Systems. Key responsibilities include providing first-level helpline support to POS Managers and Department Managers concerning product attributes, authorization, retail and cost data. The role involves maintaining all aspects of product information, researching and resolving product issues, and communicating product changes with various teams. Additionally, the specialist will support the vendor community, perform database audits, assist with reports and advertising, process contracts, and enter/proof weekly flyers. The role also includes clerical support, special projects, and responding to requests from various stakeholders in a service-oriented manner. A strong emphasis is placed on teamwork, maintaining confidentiality, and adhering to company policies.

Requirements

2+ years in an office support role or other combination of training, education and experiences including operating PCs, multi-line telephones, copiers and scanners.
Advanced knowledge of MS Office specifically Outlook, Word, Excel, PowerPoint.
Excellent communications and writing skills.
Ability to multi-task and work with frequent interruptions.
Ability to work independently and meet multiple deadlines.
Commitment to financial accuracy when processing contracts and excellent follow-through in gathering missing information when needed.
Strong organization and problem-solving skills.
Math skills necessary, but not limited to reading, interpreting reports and understand pricing philosophies.
Must be 18 years of age due to equipment use and work environment.

Responsibilities

Provides first level helpline support to POS Managers and Department Managers concerning product attributes, authorization, retail and cost data.
Maintains all aspects of product information including description, department, attributes, costs, retails etc.
Researches, tracks, escalates and resolves product issues.
Works with Sales Managers to research, escalate and resolve data accuracy issues.
Works with the Schematic Manager to communicate product discontinues, pack changes and verifies new items to ensure that the store schematic files are accurate and up to date.
Supports the vendor community by compiling the necessary vendor forms, fielding questions, running requested reports and providing updated forms as necessary.
Performs daily database audits.
Assists Sales Managers with reports, scheduling and ad product notification.
Processes contracts, verifies accuracy of contracts, maintains billing files and works with Accounting department to resolve billing issues.
Works with Sales Managers and Advertising department to enter and proof weekly flyers and mailers.
Works with promotion support regarding specialized promotions a Sales Manager is planning.
Actively participates in the clerical support of the department including preparing correspondence, maintaining adequate backup and filing system, document copying and maintenance of policies/procedures.
Works independently on special projects involving the creation of formal PowerPoint presentations, spreadsheet management and other creative duties as assigned.
Responds in a timely and service-oriented manner to requests from store and Support Center crew members, business partners and other outside vendors via phone calls, emails and in-person contact.
Works in and cultivates a team-oriented work environment by sharing work knowledge and offering assistance to co-workers as needed, including vacation coverage.
Maintains confidentiality of department/company data, initiatives and other sensitive information.
Adheres to all company policies and procedures creating a professional and enjoyable work environment.