Department Secretary - SF1

Mass General Brigham•Boston, MA

8d•$19 - $29•Onsite

About The Position

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. This is a 40-hour day position, Monday through Friday, from 8:00 AM to 4:30 PM.

Requirements

High School Diploma required
Ability to speak, read, and write English
Excellent communication skills
Computer proficiency

Nice To Haves

Associate degree preferred
Previous clerical experience preferred
Exemplifies CARE standards.
Demonstrated a history of excellent customer service skills.
Demonstrated a history of excellent teamwork and proactive work.
Epic/Procedure Pass/InBasket experience preferred

Responsibilities

Follows established hospital and departmental precautions and procedures in performing all job duties to ensure a safe work environment for patients.
Interacts with others within and outside the hospital to explain department services, policies, and procedures.
Coordinates scheduling and special arrangements and resolves matters within the scope of own authority or as directed by supervisor.
Performs assigned administrative duties to ensure efficient operation of the Preoperative Holding and other perioperative departments as needed.
Triages phone calls pleasantly and courteously, collaborating with professional personnel when appropriate, and accurately relaying messages to the appropriate personnel promptly.
Receives visitors to the department in a professional manner, projecting a positive public image.
Assists in facilitating patient flow by appropriately notifying RN staff of patient arrivals, cancellations, etc.
Participates in distributing patient teaching materials, giving instructions to patients as appropriate, and reinforcing information for readiness for surgery.
Maintains inventory and orders office and medical supplies according to knowledge of usage patterns and budgeted allowances.
Prepares and follows up on purchase orders and requests for checks.
Provides secretarial support to ensure an efficient and confidential flow of information for patient's medical records in a flexible and timely manner.
Requests medical records in advance as per protocol, updates medical record requests when add-ons occur on the schedule and notifies Medical Records Dept. of missing charts and chart contents.
Demonstrates ability to efficiently use electronic health records to schedule appointments, communicate results and patient questions to other members of the care team, and perform all appropriate functions as needed.
Accurately enters statistical data to support quality initiatives in the department.
May fill in comparable roles and provide support in other Perioperative Departments.