Department Secretary - Outpatient Infusion

Mass General Brigham•Jamaica Plain, MA

7d•Onsite

About The Position

Under the supervision of the Director and as a member of the Infusion Department, the unit secretary performs a wide range of secretarial duties and coordinates department procedures to ensure professional and efficient operation of the department in providing quality patient care. The unit secretary performs the following duties, including but not limited to, answering clinic phones, retrieving messages and answering calls promptly, collaborating with health care team members and other departments to schedule patient infusion appointments and checking in patients for their appointments. The unit secretary must be able to demonstrate the knowledge and skills necessary to provide indirect care appropriate to patients and families served on the unit. The unit secretary is responsible for greeting and receiving visitors, responding to needs of patients and family members and taking a proactive role in the efficient operation of the unit. The environment is busy and requires interaction with the health care team, patients and families in a confined space. This is a 20-hour role, with 10-hour Saturdays and 10 hours during the week, and eventually could include Sundays.

Requirements

High School Diploma or Equivalent required
Experience in a medical setting 2-3 years preferred
Prior experience with Epic 1-2 years preferred
Proficient with using a computer and a range of computer applications; including Microsoft Office
Demonstrates accuracy, thoroughness, and orderliness in performing work assignments with a strong attention to detail
Self-motivated and creative in crafting new approaches to solve problems
Diffuses potentially volatile situations in a skillful and proficient manner
Excellent interpersonal skills and ability to work effectively with a diverse group of providers, patients, visitors, and hospital staff
Adept time management skills; prioritizes urgency and meets fast-approaching deadlines in a sometimes challenging environment
Displays professional verbal and written communication skills with patients, providers, and staff
Flexible and adaptable to the evolving nature of the outpatient clinic
Knowledge of medical terminology preferred
Adheres to all I CARE Standards
Mostly sedentary work; occasional walking and standing required

Nice To Haves

Associate's Degree preferred
Bachelor's Degree preferred

Responsibilities

Answering clinic phones
Retrieving messages and answering calls promptly
Collaborating with health care team members and other departments to schedule patient infusion appointments
Checking in patients for their appointments
Greeting and receiving visitors
Responding to needs of patients and family members
Taking a proactive role in the efficient operation of the unit