Department/Program Assistant I - ApprenticeshipNH

Community College System of New Hampshire•Concord, NH

16d

About The Position

The Department/Program Assistant I assists the ApprenticeshipNH SAEF Grant team in supporting and coordinating the Community College System of New Hampshire’s efforts to build Registered Apprenticeship Programs. The position performs administrative and technical work, including outreach coordination, event planning, program materials and data tracking, and research. It reports to the SAEF Grant Manager. The position is grant-funded through June 30, 2029, with continuation contingent upon renewed grant funding as described in the posting.

Requirements

High school diploma, GED, or equivalent.
Three years of experience in a responsible clerical position, including administrative support, preferably with career coaching or workforce development services. Each additional year of approved formal education may substitute for one year of required work experience.
Valid driver's license or access to transportation for statewide travel.
Knowledge of modern office practices, procedures, and equipment; English, spelling, and arithmetic; interviewing procedures and practices; office record keeping and reporting; regulations pertaining to departmental programs; and principles and practices of public administration.
Ability to gather, assemble, correlate, and analyze facts and identify existing or potential problems.
Ability to contribute to the development of sound operational procedures and exercise sound judgment in appraising situations and making routine decisions.
Ability to follow specific instructions when gathering facts, data, or resources and organizing required information.
Ability to make decisions based on fact-finding interviews within agency rules and policies.
Ability to present ideas clearly and effectively and establish and maintain effective working relationships with employees and the general public.
Willingness to maintain an appearance appropriate to assigned duties and responsibilities as determined by CCSNH.

Nice To Haves

Ability to provide administrative support promoting career development and training in education, social science, business, or registered apprenticeship programs.
Experience providing administrative support for community engagement events.
Skill with Microsoft Office programs, including Word, Excel, PowerPoint, Access, and Outlook.

Responsibilities

Respond to telephone and email inquiries and refer individuals to appropriate ApprenticeshipNH SAEF grant team members.
Provide business partners, potential applicants, and community-based organizations with information about Registered Apprenticeship Program eligibility, accessibility, and benefits.
Use computers and applications for tasks such as database management and Microsoft Office work.
Assist with planning and coordinating outreach events and sector-based convenings, and coordinate participation in job fairs and information sessions.
Establish work procedures and track daily schedules and administrative support needs.
Prepare materials for conferences, information sessions, and events, including flyers, folders, and invitations.
Maintain, order, and distribute marketing and event materials and general program supplies.
Set up and maintain documentation for required reporting and complete CCSNH forms in accordance with policies and procedures.
Assist with tracking and editing employer information for USDOL Standards of Apprenticeship documents.
Compose, type, distribute, and maintain meeting notes, routine correspondence, and reports, including presentation, expense, statistical, and monthly reports.
Contribute to committees and work teams by researching information related to the ApprenticeshipNH scope of work.
Compile and prepare specialized data for the ApprenticeshipNH and SAEF grant initiative, and input and monitor data in performance management and tracking systems.
Review others’ work for spelling, grammar, and compliance with company formatting policies, and recommend revisions.
Comply with college, system, state, and federal rules and regulations.
Perform other related duties as assigned.