Department Manager | Toronto

Summerhill Market•Toronto, ON

1d•Onsite

About The Position

Summerhill Market is a family-owned grocery retailer proudly serving Toronto since 1959. With multiple retail locations across the GTA, we're known for exceptional customer service, premium products, chef-inspired prepared foods, and an outstanding shopping experience. As we continue to grow, we're always looking to connect with exceptional retail leaders who are passionate about food, people, and delivering operational excellence. Whether your expertise is in Bakery, Meat, Produce, Deli, Floral, Grocery, Prepared Foods, Front End, or another specialty department, we'd love to hear from you. POSITION SUMMARY Department Managers are responsible for leading the day-to-day operations of their department while delivering exceptional customer experiences, developing high-performing teams, and driving strong operational and financial results. This role is ideal for experienced retail leaders who enjoy coaching teams, improving processes, maintaining exceptional merchandising standards, and creating an outstanding shopping environment. Our Department Managers are hands-on leaders who lead by example, support their teams on the floor, and take pride in delivering quality every day.

Requirements

3–7+ years of progressive retail leadership experience
Previous experience as a Department Manager, Assistant Department Manager, Team Lead, Supervisor, or similar leadership role
Experience within grocery, specialty food, retail, hospitality, or food production environments
Strong customer service and merchandising knowledge
Excellent leadership, communication, organization, and problem-solving skills
Experience managing schedules, labour, inventory, and department performance

Nice To Haves

Food Handler Certification is considered an asset (where applicable)
Inspiring people leaders who develop strong teams
Passionate about delivering exceptional customer experiences
Results-driven with strong operational and business acumen
Continuously looking for ways to improve efficiency and department performance
Collaborative leaders who enjoy working cross-functionally
Hands-on managers who aren't afraid to roll up their sleeves and support the team

Responsibilities

Lead the daily operation of your department while ensuring exceptional customer service
Maintain outstanding merchandising, cleanliness, food safety, and product quality standards
Manage inventory, ordering, shrink, product rotation, and department presentation
Execute promotional programs, seasonal initiatives, and new product launches
Recruit, coach, mentor, and develop team members
Build a positive, accountable, and customer-focused culture
Conduct performance coaching and support employee development
Foster teamwork and communication across departments
Manage labour scheduling and department productivity
Monitor sales, margins, shrink, inventory, and operational KPIs
Identify opportunities to improve efficiency while maintaining exceptional standards
Deliver an outstanding shopping experience every day
Resolve customer concerns professionally and effectively
Lead by example while supporting your team on the sales floor
Ensure compliance with food safety, sanitation, health & safety, and company standards
Maintain department readiness for inspections and audits
Promote safe working practices throughout the department