Regional Workforce Manager - Toronto Office
About The Position
The Regional Workforce Manager's primary responsibility is to support an effective labor management culture at Encore to advance the organization’s strategic objectives. This role partners with the Director of Workforce Management to execute a defined hiring, training, and scheduling approach that supports Encore’s growth plan and desired financial results for the assigned region. The role owns the strategic deployment approach within the assigned region, focusing on quality, consistency, best practice implementation, and team member deployment across Encore’s venue, Production Centre, and event staffing. This position provides leadership to their assigned area and the organization to align field team member resources to an evolving business environment. This role reports to the Director of Workforce Management.
Requirements
- Bachelor’s Degree or equivalent experience
- 3+ years of Labor Management experience
- Demonstrated leadership and management skills
- Strong written and verbal communication, interpersonal, and customer-service skills
- Ability to successfully interact and support all levels of management within the organization
- Strong analytical ability
- Regional Management Role/Multi Location Management Role
- Excel/Data Analysis Skills
- Event Execution Experience
- Labor Management Experience
Responsibilities
- Ensure Demand planning processes are adapted and adhered to.
- Evaluate the needs of the region and identify high volume periods as well as working on solutions to satisfy the demand.
- Work directly with Regional Operations and Sales teams to understand and ensure that labor planning is taking place for all appropriate events.
- Ensure SHOU performance expectations are met.
- Ensure LEAP staffing guideline adherence (in partnership with HR).
- Implement regional hiring, onboarding, and training practices consistent with recruiting, HR, and Global learning guidance and LEAP scheduling process deployment.
- Act as Approval Manager for locations that need to request outside labor resources and use of overtime.
- Create regional reports and make recommendations regarding actions that should be taken, including staffing level changes, training, and other actions to improve labor performance.
- Serve as a subject matter expert for all workforce-related reporting, including Ecliptic-based reporting.
- Direct the region to use all scheduling systems, tools, and processes effectively.
- Serve as a subject matter expert for Navigator Workforce.
- Understand and implement the LEAP scheduling process.
- Recommend system enhancements, provide system training, and identify areas for improved system usage for regions within the assigned area, in close partnership with the Sr. Director, Labor and Operations Excellence and peer director.
- Develop and implement an approach to standardize and improve reporting, KPIs, and other deliverable information to the field to improve on all aspects of labor management and performance measurement so that better recommendations and decisions can be made.
- Partner with HR business partners to manage human resources activity, including selection, performance management, salary administration, training and development, and strategic human resources planning.
- Ensure that all new technician hires obtain their level 3 certification in the appropriate timeframe.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
