Store Manager | Toronto

Summerhill Market•Toronto, ON

4d•Onsite

About The Position

Summerhill Market is a family-owned grocery retailer proudly serving Toronto since 1959. Known for exceptional customer service and chef-inspired prepared foods, we operate multiple retail locations across the GTA and continue to grow while maintaining our commitment to quality, community, and hospitality. Our stores offer a unique shopping experience featuring fresh produce, premium meats, bakery, prepared foods, grocery, floral, catering, and specialty products. We're looking for an experienced retail leader to oversee one of our flagship locations and lead a high-performing team that delivers an exceptional customer experience every day. The Store Manager is responsible for the overall leadership, operational performance, financial results, customer experience, and people development of a Summerhill Market retail location. This role is ideal for an experienced Grocery Store Manager, Assistant Store Manager, General Manager, Operations Manager, or Retail Leader who thrives in a fast-paced, customer-focused environment. The successful candidate will oversee all store departments while ensuring operational excellence, strong financial performance, exceptional merchandising standards, food safety compliance, and an outstanding shopping experience. This is a highly visible leadership position requiring a hands-on operator who leads by example, develops strong leaders, builds accountability, and creates a positive, engaging culture throughout the store.

Requirements

7+ years of progressive retail leadership experience within grocery, specialty food, or high-volume retail
Previous experience as a Store Manager, General Manager, Assistant Store Manager, Operations Manager, or Department Manager
Proven success leading large teams in a fast-paced retail environment
Strong knowledge of grocery operations, merchandising, inventory management, labour planning, and customer service
Demonstrated experience managing financial performance, sales, labour, and operational KPIs
Excellent leadership, communication, organizational, and problem-solving skills

Nice To Haves

Food Handler Certification considered an asset

Responsibilities

Lead the day-to-day operation of a high-volume grocery store
Ensure exceptional execution across Grocery, Produce, Meat, Bakery, Prepared Foods, Floral, Cashiers, and Receiving
Deliver an outstanding customer experience through operational excellence and service standards
Maintain exceptional merchandising, cleanliness, inventory accuracy, and store presentation
Execute seasonal programs, promotional events, and new product launches
Recruit, coach, mentor, and develop Department Managers, Supervisors, and Team Members
Build a culture of accountability, teamwork, engagement, and continuous improvement
Conduct performance management, succession planning, and leadership development
Foster strong communication across all departments and shifts
Manage labour planning, scheduling, payroll, sales, shrink, inventory, and departmental profitability
Monitor KPIs and operational metrics to drive continuous improvement
Control expenses while maximizing sales and customer satisfaction
Ensure staffing levels support business demands
Lead by example on the sales floor, ensuring every customer receives exceptional service
Resolve customer concerns professionally and effectively
Promote a culture of hospitality, quality, and community engagement
Ensure every department consistently reflects Summerhill Market's standards
Ensure compliance with food safety, sanitation, health and safety, and company operating standards
Maintain compliance with CFIA, Toronto Public Health, Ministry of Labour, and internal policies
Support inventory control, receiving, and loss prevention initiatives
Partner closely with Commissary Operations, Buyers, HR, Marketing, Finance, and Executive Leadership
Execute company initiatives while providing operational feedback and identifying opportunities for improvement