Department Manager - People, Kitchen, Guest Service

McDonald's • Belcamp, MD

34d • $17 - $20 • Onsite

About The Position

Hospitality Laboratories, LLC, an independent McDonald’s franchisee, is seeking Department Managers for restaurants in Harford County, Maryland. The Department Manager leads a specific restaurant department—Kitchen, Service, or People—and leads the team during assigned shifts. The role works with and without supervision from senior management and provides supervision and guidance to junior-level managers.

Department Managers manage department metrics and key performance indicators while supporting world-class service and hospitality, speedy guest experiences, food quality and safety, and the team on shift. The position is front-facing and involves supporting restaurant operations, with advancement potential to General Manager. Open availability is generally sought. The employer desires two years of experience as an hourly shift manager or one year of salaried management experience.

Requirements

• Commitment to excellence and workplace safety.
• Strong customer service and support focus.
• Ability to communicate effectively and anticipate customer needs.
• Ability to provide solutions and make decisions in a fast-paced environment.
• Generally, open availability to support the position.

Nice To Haves

• Two years of experience as an hourly shift manager, or one year of salaried management experience.

Responsibilities

• Lead a specific department—Kitchen, Service, or People—and lead the team during assigned shifts.
• Manage department metrics and key performance indicators.
• Lead internal functions including employee training, food safety, and inventory management.
• Delegate tasks to team members and report results.
• Directly support the General Manager in achieving restaurant performance and quality standards.
• In the Kitchen department, supervise food quality, safety, cost, and new menu items.
• In the People department, hire, train, and schedule restaurant staff to meet sales and profit goals.
• In the Service department, support a memorable guest experience by ensuring staff are trained and organizing key service areas.
• Partner with the restaurant team to ensure safe and efficient operations.
• Provide supervision and guidance to junior-level managers.

Benefits

• $17.00–$19.50 hourly pay range plus cash incentives.
• Flexible scheduling.
• Paid sick leave and/or paid time off.
• Training and advancement opportunities.
• Free meal while working and a 30% national discount when off work.
• Health, dental, and vision insurance.
• Short- and long-term disability coverage.
• 401(k) retirement plan.
• Archways to Opportunity programs to earn a high school diploma, learn English, or earn a college degree.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed