Department Manager - People, Kitchen, Guest Service

McDonald's • Bel Air, MD

34d • $17 - $20 • Onsite

About The Position

The Department Manager leads a specific restaurant department—Kitchen, Service, or People—and leads the team during assigned shifts. The role works with and without supervision from senior management and provides guidance to junior-level managers. Department Managers manage department metrics and key performance indicators, support restaurant performance and quality standards, and help deliver speedy, high-quality service and hospitality while maintaining food safety. This is a front-facing leadership position with potential advancement to General Manager. The employer is Hospitality Laboratories, LLC, an independent McDonald’s franchisee, with restaurants in Harford County, Maryland. Open availability is generally sought. The posting says that two years of hourly shift-manager experience or one year of salaried management experience is desired.

Requirements

• Commitment to excellence and workplace safety.
• Strong customer-service and support focus.
• Ability to communicate effectively and anticipate customer needs.
• Ability to provide solutions and make decisions in a fast-paced environment.
• Open availability is generally sought.
• Two years of experience as an hourly shift manager or one year of salaried management experience is desired.

Nice To Haves

• Potential advancement to General Manager.
• Training and advancement opportunities.
• Archways to Opportunity program access to pursue a high school diploma, learn English, or earn a college degree.

Responsibilities

• Lead a specific department: Kitchen, Service, or People, and lead the team on assigned shifts.
• Manage department metrics and key performance indicators.
• Lead internal functions such as employee training, food safety, and inventory management.
• Delegate tasks to team members and report results.
• Support the General Manager in achieving restaurant performance and quality standards.
• For Kitchen: supervise food quality, safety, cost, and new menu items.
• For People: hire, train, and schedule restaurant staff to meet sales and profit goals.
• For Service: support a memorable guest experience by ensuring staff are trained and organizing service areas.
• Partner with the restaurant team to support safe and efficient operations.
• Provide supervision and guidance to junior-level managers.
• Deliver speedy guest service and support high standards of food quality and safety.

Benefits

• Hourly pay range of $17.00–$19.50 plus cash incentives.
• Flexible scheduling.
• Paid sick leave and/or paid time off.
• Training and advancement opportunities.
• Free meal while working and a 30% national discount when off duty.
• Health, dental, and vision insurance.
• Short- and long-term disability coverage.
• 401(k) retirement plan.
• Archways to Opportunity: opportunity to earn a high school diploma, learn English, or earn a college degree.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed