Department Manager - Scottsdale Fashion Square

H&M • Scottsdale, AZ

15h

About The Position

The Department Manager leads and develops the store team while supporting an inclusive, collaborative, and entrepreneurial culture. The role is responsible for delivering an excellent operational, visual, and omni-channel customer experience; understanding the department’s strengths and opportunities; and analyzing sales and budget performance to improve results and profitability. The manager oversees customer service, commercial execution, fashion presentation, team planning and development, store routines, and daily opening and closing activities.

Requirements

• Strong leadership skills and willingness to take responsibility for others.
• Ambitious, supportive, and an effective communicator.
• Analytical problem-solving ability and capability to work with numbers and manage statistics.
• Achievement-oriented and motivated by performance and competition, with a customer-centric approach.

Responsibilities

• Own the total omni-channel customer experience in the store and ensure visual and commercial presentation follows global guidelines.
• Represent H&M positively in customer interactions and ensure the team provides effective customer service, product knowledge, and fashion information.
• Monitor departmental strengths and commercial opportunities, analyze sales and budget goals, and create plans to optimize results and profits.
• Ensure the team promotes the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
• Manage the department cost-effectively and ensure correct fitting-room, checkout, transaction, return, exchange, and administrative routines.
• Stay informed about fashion trends, brands, products, competitors, and relevant influencers.
• Recruit, onboard, manage performance, upskill, and develop the team; complete performance evaluations and succession planning.
• Plan and schedule the team, communicate regularly with store colleagues, and share knowledge and feedback.
• Collaborate with the in-store Visual Merchandiser team and participate in relevant onboarding, training, and development activities.
• Ensure store procedures, routines, and legal requirements are followed.
• Maintain clean and tidy sales-floor, back-of-house, and stockroom areas, and ensure strong product presentation and garment care.
• Maintain stock levels, provide allocation input to the Area team, and ensure the garment cycle and fitting-room routines meet standards.
• Maintain in-store omni services and technology tools, price signs, and back-of-house colleague information areas.
• Open and close the store daily.

Benefits

• Staff discount across H&M Group brands.
• H&M Incentive Program (HIP).
• Medical, pharmacy, vision, and dental coverage.
• Employee Assistance Program.
• Vacation, wellness, holiday, and parental pay.
• 401(k).
• Commuter benefits.
• Health and dependent-care flexible spending accounts.
• Additional voluntary benefits.
• Wellness and family support programs.
• Paid leave and paid time off, including a community day.
• Global development opportunities and access to colleague resource groups.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed