Department Manager - Southaven

Nike•Southaven, MS

3d•Onsite

About The Position

The Department Manager, referred to at Nike as a Coach, leads and inspires a team at a high-volume, fast-paced Nike Factory Store. The role focuses on delivering excellent customer service, training and supporting team members, and representing Nike’s culture of sport and brand. The manager drives store growth strategies and business results, supports community partnerships, and creates an inclusive environment where employees feel encouraged and supported. Responsibilities span staffing, team development, store operations, business metrics, and managing products from the stockroom through visual merchandising and the sales floor.

Requirements

Three years of customer-facing retail or hospitality experience.
One year of leadership experience.
Demonstrated ability to recruit, build, and lead high-performing teams.
Proficiency in Microsoft Office and retail business systems.
Ability to bend, squat, reach, climb a ladder, and stand for extended periods, with or without reasonable accommodations.
Proven ability to use tools for conflict resolution and employee coaching and counseling.
Ability to work mornings, weekends, nights, and holidays as needed.

Responsibilities

Lead, coach, and inspire a team to deliver the best customer experience and ensure team members feel included and supported.
Keep store functions running seamlessly by leading the store team.
Attract, assess, and onboard future teammates to ensure the store is staffed.
Equip store employees with the tools needed for their day-to-day responsibilities.
Lead the store team and business results and critical metrics, including budgeting, planning, customer service, sales, people leadership, and management.
Manage the product life cycle from the stockroom to visual merchandising and the sales floor.
Train the team and implement Nike Service Principles.
Use retail expertise to drive store growth strategies and build community partnerships.

Benefits

Medical, dental, and vision insurance.
Health Savings Accounts and Flexible Savings Accounts after 12 months of continuous employment.
401(k) Plan.
CERA.
Employee Assistance Program.
Mental and emotional health support.
Financial coaching and education.
Child development support and caregiving benefits starting on the day of hire.
Accrued paid time off and holiday pay.
Opportunity to buy Nike stock at a discount through the Employee Stock Purchase Plan (ESPP).
No-cost access to support through the Optum Employee Assistance Program for employees and their families.
Discounts for employees and their families from Nike, Converse, and Jordan up to 50% off.
Education programs to develop and advance careers.