Department Manager, Operations Support
About The Position
As the Department Manager, Operations Support, you are a key store leader responsible for driving day-to-day operational excellence. You lead back-of-house operations, inventory flow, loss prevention, health and safety, and operational support functions that keep the store running safely, efficiently, and in alignment with MEC standards. Reporting to the General Manager, you partner closely with the Senior Staff Team to identify risks, improve operational performance, and build strong operational capability within the team. You balance disciplined execution with people-first leadership, ensuring operational excellence supports both the member experience and business results.
Requirements
- 1–3 years of leadership experience in a retail or service environment with accountability for operations and people leadership
- Strong operational and business acumen, with the ability to interpret KPIs and drive consistent execution
- Experience with inventory management systems, OMS workflows, and retail operating systems
- Working knowledge of loss prevention, inventory controls, and workplace health & safety
- Strong communication and collaboration skills across teams and partners
- Sound judgment and comfort making decisions in fast-paced, operationally complex environments
- Passion for outdoor activities and the outdoor lifestyle
Responsibilities
- Lead inventory, stockroom, OMS, shipment, and back-of-house operations
- Ensure operational standards, SLAs, and workflows are executed accurately and consistently
- Identify operational risks and gaps, implementing corrective action plans
- Serve as a key escalation point for systems, facilities, and operational issues
- Lead loss prevention practices, audits, and cycle counts to protect inventory integrity
- Support a safe and compliant work environment, including Joint Health & Safety Committee leadership
- Respond to incidents, identify trends, and drive corrective actions
- Lead, coach, and develop the operations team through training, feedback, and regular check-ins
- Support recruitment, onboarding, and workforce planning for operations roles
- Build engagement, accountability, and operational capability across the team
- Foster an inclusive, respectful, and high-performing team environment
- Act as the Member Service Manager on the floor when required
- Support consistent execution of Member Service Desk, Cash, Rental, and RAC processes
- Partner with store leadership to ensure operational execution supports a strong member experience
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
