Department Manager Media Transfer Services - Internal

London Drugs INTERNAL • Edmonton, AB

12d

About The Position

This role will oversee the day-to-day operations and financial performance of the Photolab (Media Transfer Services Lab and MTS receiving room). This includes photo and video service production, team supervision, equipment maintenance, and developing a strong, customer-focused sales team in partnership with the Photo Counter and TECH departments.

Requirements

• Strong knowledge of all in-house production software and systems.
• Good understanding of the Photo Lab and MTS operational software and support websites.
• Proficient with OBS, Handbrake, PhotoShop, Acrobat, Davinci
• Knowledge of desktop PCs and Windows-based operating systems.
• Knowledge of digital and analogue photography, and analogue video capture media.
• Update current technical knowledge by attending seminars, product sessions or other methods that will help improve general skills and expertise.

Responsibilities

• Train, coach, and support the Photolab & MTS team
• Manage lab supplies and inventory to meet operational needs
• Monitor and maintain MTS equipment cleanliness and condition
• Oversee department financials to support profitability targets
• Ensure consistent use of required MTS checklists and documentation
• Maintain secure handling and tracking of all customer media
• Coordinate MTS shipping, receiving, and fulfillment processes
• Communicate effectively with store locations and Head Office (email/Teams)
• Provide regular turnaround time updates and operational support
• Share media, pricing, and process updates with store locations
• Perform basic media repairs (e.g., cassette transfers) as required
• Set sales and production goals; coach team to meet targets
• Manage labour within established payroll guidelines
• Maintain company standards for quality and customer service
• Support new equipment sourcing with Photolab Head Office
• Assist with day-to-day duties of Photo Lab and MTS Specialist roles

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed