Department Manager - Inside Sales
About The Position
First Supply, a fifth-generation family-owned company, has served the Upper Midwest for over 125 years. Guided by our Employee Value Proposition, Where Tradition Meets Innovation, we foster a workplace where people learn, grow, and contribute to a company that values its heritage while embracing progress. Our teams take pride in supporting customers and communities, creating meaningful work and rewarding careers every day. The Inside Sales Department Manager is responsible for proactively maintaining and retaining relationships with existing customers for product sales and services in an assigned territory. The Department Manager is responsible for leading a team of Inside Sales & Counter Sales Representatives focused on Plumbing, HVAC & Fluid Handling. They are responsible for making outbound calls and receiving inbound calls to retain business with customers (and will individually perform these responsibilities at times); and increasing the level of penetration in his or her existing customer base by recommending and selling complementary First Supply products.
Requirements
- College degree in related field or equivalent experience preferred
- Minimum of 2 years experience with Plumbing, HVAC, or Fluid Handling products preferred.
- Previous people management experience preferred.
- Progressive management experience with demonstrated success
- Computer knowledge and skills with the ability to learn First Supply LLC's business system
- Ability to interact effectively with customers and staff members
- Ability to manage time effectively
Responsibilities
- Develop and manage departmental budget
- Maintain consistent contact with manufacture representatives, customers and vendors to address any business needs
- Initiate and manage all promotional activities for plumbing department
- Maintain high technical knowledge of plumbing industry
- Recommend to Purchasing Department new product additions
- Assist clients and/or staff with special requests and problems
- Provide performance plans and feedback for assigned staff
- Monitor attendance of staff and make appropriate recommendations
- Assist General Manager and/or perform in the performance review process of staff
- Assist General Manager in the hiring and releasing of staff
- Education and training as required by the General Manager
- Other duties/responsibilities as assigned by the General Manager
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What This Job Offers
Job Type
Full-time
Career Level
Manager
