DEPARTMENT MANAGER 4
About The Position
The Department Manager 4 within the Wayne County Department of Juvenile and Youth Services (JYS) provides leadership and accountability for contracted juvenile justice services, reporting to the Division Director of Community Based Services. The role supervises Contract Managers and oversees quality assurance for Care Management Organizations (CMOs), Assessment and Referral Services (ARS), and other juvenile services providers. The position ensures compliance, performance, and quality outcomes through audits, investigations, fiscal and programmatic reviews, and data analysis, including use of the Juvenile Agency Information System (JAIS). It leads quality improvement efforts, oversees compliance reporting, and ensures adherence to Michigan Child Care Fund requirements, contractual and regulatory obligations, and court requirements. Other duties may be assigned by the Department Director.
Requirements
- High school diploma.
- At least 12 years of experience in child welfare, juvenile justice, mental health, substance abuse, or other services provided to youth and families.
- At least 6 years of supervisory or leadership experience.
- A combination of experience and education will be accepted.
- Must be cleared by MDHHS Child Protective Services to work in a child caring institution. Candidates who have lived outside Michigan must obtain clearance from that state.
Responsibilities
- Directly supervise and oversee Contract Managers, including audits, investigations, and performance evaluations of CMOs and other contracted programs.
- Monitor provider compliance with contractual, regulatory, and policy requirements.
- Compile and prepare federal, state, and local funding and performance reports.
- Assist in developing and implementing Quality Improvement and Quality Assurance plans.
- Collaborate with Management and Budget (M&B) on fiscal reviews, financial accountability, and compliance with Michigan Child Care Fund regulations.
- Develop and maintain the Annual Compliance Audit schedule and review Quality Assurance plans for effectiveness.
- Coordinate and support Contract Managers conducting on-site provider evaluations and case or programmatic audits.
- Review, analyze, and monitor service delivery specifications for quality and compliance in juvenile justice programming.
- Review preliminary incident reports involving youth on Probation Levels 1, 1.5, and 2.
- Prepare and submit Quarterly Critical and Sentinel Event Reports in accordance with Juvenile Court MOU requirements.
- Use JAIS data for programmatic and fiscal analysis and prepare utilization, expenditure, performance, and outcome reports.
- Review case audits, complaints, and investigations completed by Contract Managers concerning agency contractors.
- Provide Contract Managers technical assistance and guidance on policy interpretation, procedures, and treatment practices.
- Review and approve monthly CMO and other provider invoices for accuracy and alignment with contractual terms.
- Oversee daily CMO and other provider operations to ensure continued compliance and service quality.
- Develop and deliver training for Contract Managers to promote consistency and best practices.
- Organize, plan, and prioritize work, including analysis of data and operational information.
- Maintain effective communication with directors, peers, and subordinate staff.
- Perform other duties as assigned by the Department Director.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
