Department Lead - Seasonal

Rural King • Cambridge, OH

6d • Onsite

About The Position

The Department Lead oversees the efficient and effective operation of an assigned department at Rural King. The role includes maintaining inventory, merchandise presentation, pricing, cleanliness, and safety standards while providing excellent customer service. The Department Lead also supports front-end operations, participates in cross-training and learning initiatives, and provides professional assistance to associates and customers.

Requirements

• At least 2 years of retail experience with knowledge of a specific department.
• Excellent verbal and written communication skills.
• Ability to listen actively, ask relevant questions, and provide clear and thorough responses.
• Adaptability to changing priorities, unexpected challenges, and evolving business needs.
• Ability to navigate ambiguity and uncertainty with a flexible mindset.
• Strong problem-solving skills.
• Ability to remain composed and focused in high-pressure situations.
• Ability to prioritize tasks, meet deadlines, and maintain attention to detail.
• Ability to review and analyze information carefully and identify errors or inconsistencies.
• Comfort using computer systems and software to assist customers or manage tasks.
• Excellent interpersonal and communication skills.
• Excellent customer service skills.
• Ability to work a 40-hour workweek with varied hours, days, nights, and weekends as business dictates.
• Ability to sit or stand for extended durations.
• Ability to lift, push, and/or pull at least 30 pounds repetitively and 31–50 pounds intermittently.
• Ability to use a ladder and/or pallet jack and navigate and access all facilities.
• Ability to communicate verbally in person and via electronic devices.
• Close vision for computer-related tasks.

Responsibilities

• Follow the indoor merchandising guide to maintain department and signage standards and appealing displays.
• Monitor and maintain accurate inventory through stock counts, scanning outs, reconciling discrepancies, and replenishing merchandise from the stockroom or top stock.
• Oversee department recovery to maintain a neat, organized, and visually appealing shopping area.
• Coordinate and execute price changes, updating labels and signage as needed.
• Implement playbook features and planogram sets according to company guidelines.
• Maintain department cleanliness and orderliness and follow sanitation and safety protocols.
• Provide customer service by assisting with inquiries, locating products, and addressing concerns.
• Support front-end operations by processing transactions or loadouts as required.
• Use general office equipment, including telephones, copiers, fax machines, calculators, and computers.
• Operate handheld devices, forklifts, pallet jacks, ladders, and other retail equipment.
• Participate in cross-training across departments and responsibilities.
• Participate in training programs, workshops, webinars, and other learning initiatives.
• Provide friendly, proactive, and professional support to internal and external customers.
• Demonstrate Rural King’s values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.
• Perform other duties as assigned.

Benefits

• 401(k) plan with a 100% match on the first 3% of contributions and a 50% match on the next 2%.
• Healthcare plans.
• Virtual doctor visits.
• Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic’s Complex Care Program.
• 15% associate discount.
• Dave Ramsey’s SmartDollar Program at no cost to associates.
• Associate Assistance Program.
• RK Cares Associate Hardship Program.
• 24/7 Chaplaincy Services.

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed