Department Lead - Seasonal

Country Critters Veterinary Clinic • Cumberland, MD

3d

About The Position

The Department Lead plays a pivotal role in ensuring the efficient and effective operation of an assigned department at Rural King. The role oversees inventory management, recovery, price changes, planogram and feature sets, department cleanliness, and adherence to the indoor merchandising guide. The Department Lead also provides customer service, supports front-end operations when needed, operates retail and office equipment, and participates in cross-training and learning initiatives. The position has no supervisory responsibilities.

Requirements

• At least 2 years of retail experience with knowledge of the specific department.
• Excellent verbal and written communication skills.
• Ability to actively listen, ask relevant questions, and provide thorough and articulate responses.
• Adaptability to changing priorities, unexpected challenges, and evolving business needs.
• Flexible mindset for navigating ambiguity and uncertainty.
• Strong problem-solving skills to identify and address issues promptly.
• Ability to remain composed and focused under pressure while delivering quality, timely outcomes.
• Ability to prioritize tasks, meet deadlines, and maintain attention to detail.
• Ability to review and analyze information carefully and identify errors or inconsistencies.
• Comfort navigating computer systems and software.
• Excellent interpersonal and communication skills.
• Excellent customer service skills.
• Ability to work a 40-hour workweek with varied hours, days, nights, and weekends as business dictates.
• Ability to sit or stand for extended durations.
• Ability to lift, push, and/or pull at least 30 pounds repetitively and 31–50 pounds intermittently.
• Ability to use a ladder and/or pallet jack.
• Ability to navigate and access all facilities.
• Ability to communicate verbally with others in person and via electronic devices.
• Close vision for computer-related tasks.

Responsibilities

• Follow the indoor merchandising guide to maintain consistent department and signing standards and appealing displays.
• Monitor and maintain inventory levels by conducting stock counts, scanning outs, reconciling discrepancies, and replenishing merchandise from the stockroom or top stock.
• Oversee department recovery to keep the area neat, organized, and visually appealing.
• Coordinate and execute price changes, updating pricing labels and signage with relevant teams.
• Implement playbook features and planogram sets according to company guidelines and standards.
• Maintain department cleanliness and orderliness and enforce sanitation and safety protocols.
• Provide customer service using the customer engagement model, assisting with inquiries, locating products, and addressing concerns.
• Support front-end operations by processing transactions or loadouts as required.
• Use general office equipment, including telephones, copy machines, fax machines, calculators, and computers.
• Operate handheld devices, forklifts, pallet jacks, ladders, and other retail equipment.
• Participate in cross-training across departments and responsibilities.
• Participate in learning initiatives, including training programs, workshops, and webinars.
• Provide friendly, proactive, and professional support to internal and external contacts and promptly assist with inquiries, concerns, and issues.
• Demonstrate Rural King's values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.
• Perform other duties as assigned.

Benefits

• 401(k) plan with a 100% match on the first 3% of contributions and 50% of the next 2%.
• Healthcare plans.
• Virtual doctor visits.
• Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic’s Complex Care Program.
• 15% associate discount.
• Dave Ramsey’s SmartDollar Program at no cost to associates.
• Associate Assistance Program.
• RK Cares Associate Hardship Program.
• 24/7 Chaplaincy Services.

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed