Department Coordinator, Membership Support

Philadelphia Museum of Art•Philadelphia, PA

7d•Onsite

About The Position

The Membership Coordinator plays an integral role in the day-to-day operations of the Membership team, with keen attention to detail in service to our member community. The coordinator also provides support to the Membership (services, communications, and engagement) team and as a liaison with Development Operations.

Requirements

Exceptional written and oral communication skills
Strong organizational skills, attention to detail, and the ability to be flexible and creative.
Computer proficiency including Microsoft Word and Excel required.

Nice To Haves

Knowledge of Raiser’s Edge highly desirable

Responsibilities

Providing Member Support via phone and email, work week including one consistent weekend day.
Assist the Membership team in the daily operations of the Membership Program including the coordination of mailing materials, processing of gifts, and preparation and mailing of acknowledgement letters, and assisting with member retention solutions.
Assist in the coordination, solution creation, and accommodation of special requests from members as possible.
Participate in the conceptualization, planning, and creation of collateral materials used to promote membership (programs, acquisition, renewal, upgrade, etc.) and other benefits designed to increase engagement with the Museum.
Support the Membership team in tracking concerns and solutions to ensure consistent and long-term relationship building and solution creation.
Coordinate with Development Operations and IIT to create and maintain accuracy of records and ensure ease of use for member benefits.
As a member of the Membership Team, provide administrative support as needed.
Represents the Membership department at various Museum events and activities.
Provide general administrative support to Membership Team as needed.
Perform other duties as assigned.

Benefits

Free general admission to the museum for you and your immediate family
Discounted guest tickets for admission
Discounts on gift memberships
Special staff tours and presentations from our curatorial and conservation teams
Discounts at the museum restaurant, museum cafés, and museum retail and online stores
Medical, dental, and vision benefits
Fully paid short-term disability insurance, long-term disability insurance, and life insurance
Health savings or flexible spending account program
Retirement savings program with museum match
Paid vacation, personal days, sick days, and holidays