Department Business Administrator (Texarkana, AR)

University of Arkansas • Texarkana, TX

3d

About The Position

The Department Business Administrator leads operations at UAMS Family Medical Center in Texarkana, overseeing the integration of front- and back-office functions. The role manages patient-centered processes involving registration, insurance verification, copay collection, financial counseling, medical records, and call center operations, while ensuring accuracy, efficiency, and compliance with UAMS policies and regulations.

The administrator partners with clinical and administrative leaders to improve patient experience and workflows, manage procurement and vendor relationships, and lead a high-performing team. Reporting to the Administrative Director, the role supervises, coaches, and evaluates staff and identifies opportunities to improve processes and service excellence.

Requirements

• Bachelor’s degree in Business, Health Care Administration, Finance, Accounting, or a related field.
• At least four years of experience in business, finance, or administration.
• Ability to supervise, coach, and develop diverse staff and manage change.
• Ability to design and sustain efficient front- and back-office workflows and measure their impact.
• Knowledge of healthcare operations, including patient access, revenue cycle, medical records, and regulatory requirements.
• Financial skills related to deposits, reporting, patient accounts, refunds, vendor invoicing, and monitoring deadlines.
• Ability to analyze data and metrics and produce actionable leadership reports.
• Clear written and verbal communication skills and ability to train staff effectively.
• Proficiency with scheduling systems, scanning and importing workflows, and contract platforms; comfort with digital tools and remote work.
• Knowledge of insurer requirements and healthcare regulations, with the ability to maintain confidentiality.
• Commitment to patient-centered service and proactive issue resolution.

Nice To Haves

• Master’s degree.

Responsibilities

• Oversee front-office processes at UAMS Family Medical Center – Texarkana.
• Develop, implement, and refine registration workflows, including demographic verification, insurance verification, and copay collection.
• Train registration staff on scheduling protocols and ensure adequate staffing levels.
• Direct call center operations, develop processes, and train staff on scheduling protocols.
• Ensure appointment reminder calls and timely appointment recalls.
• Monitor call volume by operator and prepare monthly reports for the Administrative Director.
• Oversee call center work queues and service levels.
• Oversee clinic deposits, financial reporting, patient refunds, patient accounts, hospital and nursing home billing, medical records, referrals, scanning, and importing.
• Ensure staff meet UAMS and insurer deadlines related to patient accounts and financial counseling.
• Supervise daily scanning and importing, ensuring documents are imported within 48 hours.
• Oversee medical records to ensure submission deadlines are met.
• Plan and conduct hiring processes, including interviews, screenings, and hires.
• Manage staff training, performance evaluations, and employee counseling.
• Perform other duties as assigned to advance the mission of UAMS.

Benefits

• Medical, dental, and vision plans for qualifying staff and family.
• Holiday, vacation, and sick leave.
• Education discount for staff and dependents (undergraduate only).
• Retirement contribution match of up to 10%.
• Basic life insurance up to $50,000.
• Career training and educational opportunities.
• Merchant discounts.
• Concierge prescription delivery on the main campus when using the UAMS pharmacy.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager