Department Business Administrator (Texarkana, AR)

University of Arkansas System • Texarkana, AR

5d • Onsite

About The Position

The Department Business Administrator at UAMS Family Medical Center in Texarkana oversees the integration of front- and back-office functions and leads patient-centered operations. The position manages processes involving registration, insurance verification, copay collection, financial counseling, medical records, and call center operations, ensuring accuracy, efficiency, and compliance with UAMS policies and regulations. The administrator partners with clinical and administrative leaders to improve patient experiences, optimize workflows, manage procurement and vendor relationships, and lead staff. The role reports to the Administrative Director and includes supervising, coaching, and evaluating staff and pursuing continuous process improvement.

Responsibilities also include leading front-office and call-center operations; overseeing clinic deposits, financial reporting, patient refunds and accounts, billing, medical records, referrals, and document scanning and importing; and managing staff recruitment, training, performance evaluations, and counseling. The role may include other duties assigned to advance the mission of UAMS.

Requirements

• Bachelor’s degree in Business, Health Care Administration, Finance, Accounting, or a related field.
• Four years of experience in business, finance, or administration.
• Ability to supervise, coach, and develop diverse staff and manage change.
• Ability to design and sustain efficient front- and back-office workflows and measure their impact.
• Knowledge of patient access, revenue cycle, medical records, and regulatory requirements.
• Financial skills involving deposits, reporting, patient accounts, refunds, vendor invoicing, and deadline monitoring.
• Ability to analyze metrics and produce actionable leadership reports.
• Clear written and verbal communication skills and ability to train staff effectively.
• Proficiency with scheduling systems, scanning and importing workflows, and contract platforms; comfort with digital tools and remote work.
• Knowledge of insurer requirements and healthcare regulations, with ability to maintain confidentiality.
• Commitment to patient-centered service and proactive issue resolution.
• Proof of legal authority to work in the United States on the first day of employment.
• Ability to complete a criminal background screening.

Nice To Haves

• Master’s degree.

Responsibilities

• Oversee all front-office processes at UAMS Family Medical Center – Texarkana.
• Develop, implement, and refine registration workflows, including demographic verification, insurance verification, and copay collection.
• Ensure registration staff receive ongoing training and education on scheduling protocols.
• Supervise staff and maintain adequate staffing levels.
• Direct call-center operations, develop processes, and train call-center staff on scheduling protocols.
• Ensure appointment reminder calls and timely appointment recalls.
• Monitor call volume by operator and generate monthly reports for the Administrative Director.
• Oversee call-center work queues and service levels.
• Oversee clinic deposits, financial reporting, patient refunds, patient accounts, hospital and nursing home billing, medical records, referrals, scanning, and importing.
• Ensure staff meet UAMS and insurer deadlines related to patient accounts and financial counseling.
• Supervise daily scanning and importing, ensuring documents are imported within 48 hours.
• Oversee medical records to meet submission deadlines.
• Plan and conduct hiring processes, including interviews, screenings, and hiring; provide training, performance evaluations, and employee counseling.
• Manage procurement and vendor relationships and continuously seek opportunities to improve processes and service.
• Perform other duties as assigned to advance the mission of UAMS.

Benefits

• Medical, dental, and vision plans for qualifying staff and family.
• Holiday, vacation, and sick leave.
• Education discount for staff and dependents (undergraduate only).
• Retirement contribution matched by UAMS up to 10%.
• Basic life insurance up to $50,000.
• Career training and educational opportunities.
• Merchant discounts.
• Concierge prescription delivery on the main campus when using the UAMS pharmacy.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager