Department Assistant - Therapy

IMMANUEL LIVING • Kalispell, MT

2d • $19 - $29 • Onsite

About The Position

The primary purpose of this position is to perform clerical duties necessary for the smooth, day-to-day operation of the Rehabilitation Services department. This position will also assist with the duties involving admissions, discharges, and follow up, while providing clerical support to other staff, as assigned.

Requirements

• Must be at least 16 years of age.
• Must be a “self-starter and perform multiple tasks simultaneously and work under time and/or deadline pressures.
• Required vision abilities include close up and distance, peripheral vision, depth perception, and ability to adjust focus.
• Read, write, and understand medical terminology
• Read and comprehend instructions and present information to others
• Read, interpret, and write routine reports and correspondence
• Read, interpret, and implement documents, such as governmental regulations, rules, and procedure manuals
• Basic counting skills
• Add, subtract, multiply, and divide simple numbers
• Understand different methods of measurement percentages
• Apply common sense and understanding to carry out instructions furnished in written, oral, or diagram form
• Deal with problems involving several concrete variables in standardized situations
• Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Define problems, collect data, establish facts, and draw valid conclusions
• Intermediate computer skills
• 60 wpm while typing
• Enter data accurately in Elite, EmpowerTime, and Office applications
• Operate multi-line telephone to place, receive, transfer calls, and to retrieve voice mail messages
• Operate fax machine to send or receive documents
• Operate copier to copy and collate documents
• Operate 10-key adding machine to calculate numbers
• Operate personal computer with Windows operating system to utilize programs to input, format, edit, save, print, and transmit data
• Utilize spreadsheets (Excel) and word processing programs (Word) to input, format, edit, save, print, and transmit data
• Utilize Internet and e-mail to access, retrieve, save, print, or transmit documents or data files
• Utilize proprietary, custom, or online programs or databases to input, format, edit, save, print, and transmit data

Nice To Haves

• Serve as a role model for the Immanuel Spirit.
• This position may make independent decisions when circumstances warrant such action.
• This position cannot authorize exceptions to corporate policy or procedure.
• This position may interact with: Guests/residents, family members, and/or designees General public Immanuel administrators, directors, managers, supervisors, staff Medical service providers, including physicians, pharmacists, and discharge planners Other service providers or representatives Federal, State, Local government representatives Members of the media

Responsibilities

• Contribute to the financial integrity of IL by acting as a liaison between billing and clinical services, by verifying guest/resident payer information for therapy, entering charges into A/R system, maintaining the billing logs, and resolving any problems and/or errors with payment.
• Obtain pertinent information from other facilities, as assigned.
• Contact insurance companies to verify resident/guest insurance coverage and fax certifications to insurance companies.
• Maintain an organized therapy records storage area by filing, thinning, and auditing, as necessary.
• Complete miscellaneous audits of therapy records, as assigned.
• Assemble resident/guest medical charts.
• Work with supervisor on a daily basis regarding scheduling of therapists.
• Perform administrative duties, including therapy billing, personnel payroll, collection of statistics, and ordering supplies.
• Answer telephones and transfer calls.
• Work and coordinate with team members to meet resident/guest needs.
• Schedule guests’ appointments.
• Order supplies and keep track of inventory items.
• Complete in-kind donation paperwork for the Office of Development for items given to IL by guests/residents / family members.
• Copy, shred, and fax documents, as well as prepare incoming / outgoing mail.
• Order uniforms for staff as requested and calculate amount owed and submit to Payroll Department.
• Keep department clean by vacuuming, mopping, sweeping, and dusting, and processing laundry.
• Work independently, while prioritizing duties and responsibilities, taking on additional assignments, maintaining accuracy and timeliness with documentation, and demonstrating the ability to problem solve.
• Respond effectively to sensitive inquiries or complaints from others.
• Serve as back-up to the RN Admissions Coordinator and perform duties as assigned.
• As directed, work with Admissions staff to support the completion of the admission process.
• Meet with interested parties about possible admittance to or admitting residents/ guests to The Retreat and educate them about short-term rehab and long-term care.
• Work with hospital discharge planners, medical service providers, potential residents / guests and their families, and The Retreat staff to determine appropriateness for admission.
• Coordinate and facilitate the admission process with Retreat staff, when deemed appropriate.
• Follow up with phone calls, as appropriate, to ensure that good transitional care is attained.
• Conduct admission meetings.
• Ensure completion of paperwork to include Level One and Level of Care Determination, and admission assessments.
• Work with The Retreat to update admission documentation, when needed.
• Update resident Medical Record Face Sheets.
• Work to complete discharge planning for residents / guests, as needed.
• Conduct resident social work interviews, as needed.
• Create and format therapy forms, as needed.
• Complete required admission and discharge documentation, as needed.
• Effectively work and communicate with a wide range of individuals from all socio-economic groups, including geriatric guests/residents and those with special needs.
• Communicate verbally and in writing to other staff members regarding guest/resident care issues.
• Communicate with supervisor on a routine basis.
• Participate in training and/or meetings that help facilitate the departmental communication process.
• Attend workshops and training sessions related to functions of position, as assigned by supervisor.

Benefits

• Attend work regularly and follow established work schedule, with the ability to vary schedule to meet the needs of the department (including on weekends).
• Manage use of work time wisely, ensuring that overtime is pre-approved by the Director of Rehabilitation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed