Dental Treatment Coordinator

Platinum Dental Services•Commerce City, CO

2d•$18 - $21

About The Position

Platinum Dental is seeking a motivated, patient-focused Schedule Manager to support patients as they consider and schedule recommended dental treatment. The role combines treatment coordination, patient education, insurance and financial coordination, scheduling, and follow-up. The Schedule Manager works with dentists, clinical team members, and office leadership to create positive patient experiences and support treatment acceptance, patient satisfaction, and practice growth. The position involves explaining treatment plans, timelines, costs, insurance estimates, and payment options; helping patients address questions and scheduling barriers; and maintaining an organized, productive schedule. The Schedule Manager also supports office goals, tracks follow-ups and scheduling opportunities, maintains accurate records, and communicates professionally while protecting patient confidentiality. The posted pay range is $18–$21 per hour.

Requirements

Strong communication, interpersonal, and relationship-building skills.
Confidence discussing treatment recommendations and financial options with patients.
Ability to build trust and help patients make informed decisions.
Goal-oriented mindset and motivation to achieve measurable performance goals.
Strong organizational skills and attention to detail.
Ability to manage multiple priorities in a fast-paced environment.
Excellent follow-up skills and commitment to maintaining an organized schedule.
Strong problem-solving skills and ability to address patient concerns professionally.
Positive attitude, coachable mindset, and willingness to learn.
Ability to work effectively with dentists, clinical teams, and office leadership.
Commitment to exceptional patient service and ethical, patient-centered communication.

Nice To Haves

Previous experience as a Dental Treatment Coordinator, Schedule Manager, or Dental Patient Care Coordinator.
Familiarity with dental terminology, procedures, and treatment planning.
Experience with dental insurance verification, benefits, and patient financial arrangements.
Experience using dental practice management and scheduling software.
Demonstrated success with patient follow-up, treatment acceptance, and schedule management.
Previous experience in a customer-facing, sales, or goal-oriented environment.

Responsibilities

Present and explain recommended dental treatment plans, timelines, costs, and next steps to patients.
Build trusting patient relationships, answer questions and concerns with empathy, and support informed treatment decisions.
Collaborate with dentists and clinical team members to provide accurate treatment information and a personalized patient experience.
Manage and optimize the dental schedule to support efficient patient flow and office productivity.
Schedule recommended treatment, follow up with patients who have unscheduled treatment, and help address scheduling barriers.
Reduce schedule gaps through proactive communication and appointment coordination; monitor scheduling opportunities with the clinical team.
Encourage consistent follow-up care and future appointments to support patient retention.
Maintain accurate scheduling information and patient communication records.
Verify dental insurance benefits and communicate estimated coverage, treatment costs, and financial responsibilities to patients.
Coordinate financial arrangements according to office policies and communicate about outstanding balances and payment expectations.
Collaborate with billing and office team members to resolve insurance and financial questions.
Support office goals related to scheduling, treatment acceptance, collections, and patient satisfaction.
Track patient follow-ups and treatment scheduling opportunities, and identify ways to improve scheduling efficiency and communication.
Work with the Office Leader, dentists, and clinical team to support daily office performance.
Maintain professionalism, accuracy, and patient confidentiality, and contribute to a collaborative team environment.