Dental Treatment Coordinator Lead

University of Rochester•Rochester, NY

6d•$22 - $30•Onsite

About The Position

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. This role involves performing routine and non-routine Dental Treatment Plan Coordinator and administrative duties requiring highly advanced customer service skills. The position is responsible for departmental administrative details requiring extensive knowledge of EIOH policies, procedures, and practices. The Lead will also be responsible for assigning and reviewing daily clerical operations while performing Dental Treatment Plan Coordinator functions, training new employees, and monitoring the quality and quantity of work performed in the department. Provides daily direction and support to Administrative support staff, assigns and checks work, and assists the supervisor in preparing performance evaluation data. The Lead will also assume the functions of the supervisor in their absence.

Requirements

High School Diploma required
Two years of experience required
Equivalent combination of education, training and experience required
Strong customer service skills (via telephone and in person) required
Ability to communicate effectively and professionally required.
Ability to work well in a fast-paced environment required.
Ability to work with a diverse patient and provider population required.

Nice To Haves

Dental Experience preferred

Responsibilities

Coordinates the activities of the area.
Trains new employees and cross-trains employees within the area.
Acts as the primary preceptor for new staff (training, onboarding, monitoring training/competencies).
Provides daily direction and assistance to Administrative support staff.
Assigns and checks work.
Assists supervisor in preparing performance evaluation data.
Assumes functions of supervisor in her/his absence.
Performs quality assurance monitoring (including scheduling and registration errors) as well as other areas that affect it; using specific criteria, measures quality, quantity, and timeliness of tasks performed; prepares related logs and management reports.
Assists in the development of goals and objectives for the area.
Writes new procedures and training materials; updates existing procedures as needed.
Exercising tact, initiative and independent judgment makes decision using approved Dentistry procedures regarding security of complex, high dollar, dental accounts.
Ensures accuracy of patient schedules.
Reviews provider schedules to ensure maximum utilization.
Negotiates down-payments and authorizes repayment status for high dollar, complex patient plans in accordance with Dentistry policies and guidelines.
Reviews appointment history and upcoming payment obligations to initiate patient contact for payment due reminders.
Communicates treatment information to Billing personnel for timely submission of pretreatment estimates and insurance approvals.
Acts as a resource to patients and care providers of Medicaid approval process and other 3rd party billing issues.
Collaborates with all members of the dental care team to facilitate superior communication with the patient for best treatment outcomes.
Maintains good working relationship with other Dentistry care providers, Billing and front line staff in order to coordinate referrals and other treatments relevant to the patient' s overall dental treatment plan.
Serves as primary contact to Billing personnel, care provider and/or Administrator to resolve patient concerns.
Performs check-in and check-out procedures.
Processes payment.
Contact referred patients, registers and schedules New Patient Referral appointments.
Maintains knowledge of New York State & local policies, regulations and procedures related to compliance requirements.
Responsible for Insurance Preauthorization - Initiates insurance referral, verification, and/or service authorization in advance of treatment through review of dental insurance benefits and requirements.
Performs other duties for supervisor as directed including working on special projects and working with other support staff on special projects.
Monitors accurate time reporting procedures.