Dental Services Representative

Dental Associates Ltd•Wauwatosa, WI

2d•Hybrid

About The Position

The Dental Services Representative will establish rapport with patients by greeting them with a smile and maintaining a professional image in appearance and manner. This role involves completing patient check-in and pre-registration, introducing patients to clinical staff, and escorting them to the treatment area. The representative will monitor doctor and hygienist timeliness, inform patients of any delays, and resolve patient concerns by answering or finding answers to patient inquiries. Additionally, they will collect treatment fees due from patients, document date-of-service payments, and update patient accounts on an ongoing basis. This position may also provide coverage for Dental Assistants during absences and assist during high-volume periods. Responsibilities include receiving, distributing, and stocking dental supplies, sterilization of instruments, disposal of used supplies, waste, and hazardous materials, and proper disinfection of the operatory upon request. Travel to the Waukesha Clinic is required on Tuesdays.

Requirements

High school diploma or equivalent required
Communicates in a clear and concise manner. Uses appropriate grammar, pronunciation, and tone to enhance understanding
Effective interpersonal skills to maintain rapport with patients, dentists and staff members
Good customer service skills and ability to work as a team in fast-paced environment
Must be able to multitask and work in a fast-paced environment

Nice To Haves

Minimum of 2 years in the dental or healthcare field preferred

Responsibilities

Establish rapport with patients by greeting them with a smile and maintaining a professional image in appearance and manner
Complete patient check-in and pre-registration
Introduce patient to clinical staff and escort patient to treatment area
Monitor Doctor and Hygienist timeliness and inform patient of any delays
Resolve patient concerns; answer or seek to find an answer to patient inquiries
Collect treatment fees due from patient and document date-of-service payment
Update patient accounts on an on-going basis
Provide coverage for Dental Assistants to account for absences and assist during high volume periods
Receive, distribute, and stock dental supplies
Sterilization of instruments
Disposal of used supplies, waste, and hazardous materials in the proper containers
Properly disinfecting operatory upon request

Benefits

Excellent compensation
Use of state-of-the-art technology
Experience on-the-job training
Continued education offerings
Abundant opportunities for career growth
A dedicated support team
Wonderful patients
Medical Insurance with optional Health Savings Account through Associated Bank
Dental: Diagnostic and Preventive covered at 100%, Basic and Restorative (immediate family)
Vision Insurance
Life Insurance
401k
Company paid short term disability
Paid Time Off
Paid Holidays
FSA
Critical Illness
Hospital Indemnity
Uniform allowance (yearly allowance for shoes and scrubs)
Competitive wage (two tier wage based on skill)
Mentor program (mentorship and additional compensation for becoming a mentor)
No forced vacation
Stable and full-time hours (regular schedules — no surprises. Reliable full-time hours you can depend on.)
Continuing education
High-quality relationships (Focus on building trust and forming relationships with your patients — our internal support teams handle the rest.)
Collaboration (Work together with dentists, specialists, hygienists and other dental assistants across a growing organization.)
Growth potential (Explore opportunities beyond dental assisting with greater internal mobility.)