Dental Patient Services Representative

Westside Family Healthcare Inc•Wilmington, DE

just now•Onsite

About The Position

Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Dental Patient Service Representative is responsible for the smooth administrative entry and exit of the dental patient. Using the appropriate systems, the Dental Receptionist verifies and/or updates patient demographic and insurance information, verifies insurance eligibility and co-payments, collects and posts co-payments, contacts referrals to setup appointments, carefully maintains the dental schedule and refers the patient to an Enrollment Specialist when appropriate. Since opening our doors in 1988, Westside has been driven by our mission to improve the health of our communities by providing equal access to quality healthcare. With 240 team members, five health centers, one mobile health unity and over 27,000 patients all across Delaware, Westside is committed to improving health, one patient, one family, one community at a time.

Requirements

High school diploma or GED
One year of work experience in customer service
Six months of experience using Microsoft Office software

Nice To Haves

Experience using Dentrix

Responsibilities

Greet all patients
Distribute “New Patient” and “Health History” forms to new patients and assist with completion if needed
Register and update current information in Dentrix, with proper spelling and verified information
Verify patient’s insurance eligibility with the insurance carrier
Collect co-pays and enter payment into Dentrix and provide payer with a receipt at time of transaction
Tie out daily payments received between Daily Deposit Sheet and payments in drawer
Diligently manage schedule, adhering to the providers’ templates
Contact referrals to setup appointments
Assist in resolving any scheduling problems or rescheduling patients when needed
Complete appointment reminder phone calls