Dental Services Manager

Community Health Service Inc.•Moorhead, MN

2d•Hybrid

About The Position

Here at Community Health Service, Inc (CHSI), our mission is to provide high quality health care to the overlooked and underserved. Sound rewarding? You bet it is! If you are looking for more than just a "job" and want to invest your time making an impact on the lives of others, this is your chance to join our CHSI team! CHSI is a private, non-profit organization established in 1973 to serve the health needs of migrant & seasonal farm workers and their family members. Today, CHSI has expanded its services and provides mental & physical healthcare to all individuals in our communities. Our services are provided on a more affordable sliding fee scale to those who are underinsured or uninsured. We also accept ND and MN Medicaid, Medicare, and most private insurance plans. We currently operate four nurse-managed clinics, two mobile medical units, and two victim advocacy program centers in Minnesota & North Dakota. We are searching for a full-time Dental Services Manager to join our Moorhead, MN team. The Dental Services Manager is responsible for providing clinical leadership to all dental support staff through direct supervision for dental assistants at Community Health Service, Inc (CHSI). This position is responsible for developing high-performing dental support teams, ensuring consistent dental workflows, maintaining regulatory compliance, advancing quality improvement initiatives, and supporting exceptional patient-centered care. Working within CHSI's dyad leadership model, the Dental Services Manager partners with Site Managers to ensure high quality daily dental operations through appropriate staffing, competency validation, workflow consistency, clinical training, and professional development. While also collaborating with the Dental Director to promote evidence-based clinical practice, clinically appropriate workflows, patient safety, and quality outcomes. Require travel between multiple clinic sites.

Requirements

Ability to bend and crouch occasionally, sit continuously, and stand or walk frequently.
Ability to lift up to 50 pounds occasionally.
Ability to use hands/arms, feet/legs for repetitive fine to large motor skill movements
A bachelor's degree in nursing from an accredited school is required.
Current State license to practice as a Dental Assistant or Dental Hygienist; Current Basic Life Support Certification.
Minimum three years of dental experience
Knowledge of and ability to apply dental principles and practices.
Demonstrated teaching ability and experience.
Skill in identifying problems, researching, and recommending resolutions.
Skill in developing and maintaining department quality assurance.
Skill in exercising a high degree of initiative, judgment, discretion, and decision-making.
Experience with OCHIN Epic, Wisdom, or other Electronic Health Records (EHRs).
Knowledge and understanding of socio-economic and health problems of underserved populations.
Good problem-solving abilities with independent judgment utilizing initiative, discretion, and the nursing process as needed.
Demonstrated leadership abilities.
Effective communication with staff, dentists/providers, and patients.
Ability to handle stressful situations and work flexible hours.
Non-judgmental attitude.
Ability to work as a member of a team.
Ability to plan, organize, prioritize, and direct the work of others.
Ability to perform routine laboratory procedures as needed.
Ability to handle confidential material.
Demonstrated critical thinking skills.
Computer skills and knowledge of Microsoft Office software.

Nice To Haves

Program management and supervisory experience desirable
Experience in an integrated clinical setting preferred

Responsibilities

Leads dental support staff across CHSI locations
Standardizes clinical workflows and dental procedures
Develops dental policies and clinical support protocols
Supports implementation of evidence-based practices
Oversees dental assistant competencies
Leads DA orientation and onboarding
Directly supervises DA staff
Coaches and develops DA leaders
Completes performance evaluations
Participates in hiring and onboarding
Assists with succession planning
Addresses performance concerns
Builds a culture of accountability
Participates in operational meetings
Balances staffing needs with clinic operation
Coordinates implementation of new workflows.
Solves clinical-operational issues collaboratively
Supports provider productivity
Collaborates to provide improvement for patient access
Coordinates staffing coverage during absences
Develops dental workflows with Dental Director
Develops standards for sterilization program
Completes reporting for referrals and improves workflows
Develops standards for dental supplies
Coordinates compliance of the sterilization program
Oversees clinical emergency preparedness
Develops dental documentation procedures and accountability
Monitors dental quality metrics.
Participates in risk investigations.
Assists with FTCA readiness.
Participates in OSV preparation.
Monitors incident reporting.
Leads dental quality improvement with Dental Director
Audits dental assistant documentation
Collaborates on chronic disease initiatives.
Supports care gap closure.
Oversees dental outreach.
Supports care coordination with primary care and behavioral health.
Partners with Outreach & Enrollment (O&E) teams.
Uses Epic and Azara data to improve patient outcomes
HRSA
OSHA
HIPAA
State dental regulations

Benefits

Generous time off program
Paid Time Off (PTO): Starts at 15 days per year and jumps to 20 days by year two!
Personal Days Off (PDO): In addition to PTO, we offer 4 paid personal days each year.
Paid Holidays: CHSI offers 12 days of holiday pay.
Retirement, medical, and insurance plans
401K Retirement Plan, with a 4% company match!
Health, Dental, and Vision insurance
HSA Health Savings Account and/or Flexible Spending Account
Life & Disability Insurance (Short Term Disability premiums paid by CHSI)
Supplemental Voluntary Benefits
Loan Reimbursement Options: Our employees who work in clinical positions may be eligible for loan reimbursement of up to $145,000 through the National Health Service Corps!