Dental Patient Services Manager

Family HealthCare • Fargo, ND

4d

About The Position

The Dental Patient Services Manager provides leadership and supervision for the Dental Patient Services team to ensure efficient daily operations and an exceptional patient experience. This position serves as an advocate for the department, Family HealthCare, and the patients we serve. The Dental Patient Services Manager is responsible for leading, coaching, and developing staff while overseeing department orientation, training, and ongoing skill development. This position works closely with dental leadership and team members to support effective workflows, address patient service needs, and ensure the department operates efficiently and professionally. A successful candidate will be a strong and approachable leader who demonstrates excellent communication, interpersonal, and organizational skills. The ideal individual will be adaptable, solution-oriented, and committed to maintaining a positive work environment while promoting teamwork, accountability, and exceptional service.

Requirements

• High school diploma or equivalent required
• Strong communication, interpersonal, and organizational skills
• Demonstrated ability to lead, coach, and develop employees
• Ability to manage multiple priorities and adapt to changing needs
• Commitment to providing an excellent patient experience and fostering a positive, team-oriented work environment

Nice To Haves

• College degree preferred
• Previous management or supervisory experience preferred
• Healthcare knowledge and experience preferred
• Dental knowledge and experience preferred

Responsibilities

• Provides leadership and supervision for the Dental Patient Services team.
• Ensures efficient daily operations and an exceptional patient experience.
• Serves as an advocate for the department, Family HealthCare, and the patients.
• Leads, coaches, and develops staff.
• Oversees department orientation, training, and ongoing skill development.
• Works closely with dental leadership and team members to support effective workflows.
• Addresses patient service needs.
• Ensures the department operates efficiently and professionally.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Employer HSA contributions
• 401(k) plan with up to a 4% employer match
• Paid time off
• Paid and floating holidays
• Employer-paid life and AD&D insurance
• Disability coverage
• Employee Assistance Program
• Wellness programs
• Employee discount programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED