Dental Scheduler - Remote

Unique Management • Jeffersonville, IN

7d • $16 - $17 • Remote

About The Position

Unique Dental Scheduling is a remote call center that provides phone-based appointment scheduling for dental patients. The role involves handling back-to-back calls throughout the shift, focusing on accurately scheduling appointments, entering data, and sharing information with patients and clients. The company emphasizes continuing training and professional development, viewing each role as an opportunity to enhance skills. Calls are measured using traditional call center statistics such as Average Handle Time (AHT), Conversion rate, and Adherence. For those with dental or medical experience, the role offers patient interaction without providing clinical advice. Paperwork and typical office/clinical job functions are not part of this role. Equipment and training are provided, but a strong internet connection is required. Full-time shifts are available Monday-Friday, with mid-day and evening availability, and part-time flexible schedules are also offered. Schedules are consistent week-to-week.

Requirements

• High school diploma or equivalent required
• 1-2 years customer service experience required; phone-based highly preferred
• Typing speed of 40wpm
• Must have high-speed internet connection.
• Must pass a pre-employment background screen.
• Must successfully pass ALL pre-employment assessments.
• Must provide two work references with their current contact information at time of the interview.

Nice To Haves

• 2 year post high school education preferred
• Fluency in Spanish highly preferred

Responsibilities

• Answer calls within 3 seconds or less.
• Complete a standard call within 5 minutes.
• Provide excellent patient care/customer service at all times.
• Manage time efficiently while both on and off the phones.
• Prioritize tasks/calls in order of importance.
• Respond cooperatively to constructive criticism.
• Ensure a distraction-free work environment.

Benefits

• Healthcare through Cigna
• Dental, Vision-premium paid
• Employee Assistance Program
• Paid vacation and sick leave
• Paid Holidays
• 401k; 4% company match
• Life insurance, premium paid
• Long-term disability, premium paid
• Short-term disability
• Professional development
• Bonuses
• Possible cost of living differential in base pay depending on location
• $1 additional per hour for bi-lingual fluency

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED