Dental Receptionist - Ottosen & Nygard Endodontics - Moses Lake, WA (Part time)

Mosaic Dental Collective, LLC•Moses Lake, WA

2d•Hybrid

About The Position

Ottosen & Nygard Endodontics, part of the Mosaic Dental Collective, is looking for a warm, detail-oriented, and patient-first Part-time Dental Receptionist to join their team in Moses Lake, WA. The Receptionist is responsible for greeting patients, making appointments, answering questions, entering and reviewing information in the electronic scheduling and records system, and assisting with facilitating patient requests for access and information. The schedule is Tuesday & Thursday.

Requirements

High School diploma or GED required
Minimum six months related work experience
Ability to handle difficult or confrontational situations in a calm, consistent, and professional manner
Ability to keep records accurately
Must be detailed orientated with ability to multitask
Ability to establish friendly and positive relationships with patients and co-workers.
Must be able to interpret a variety of instructions furnished in written, oral, diagram or schedule form

Nice To Haves

Associates preferred
Dental office experience preferred.

Responsibilities

Checks in patients, greets visitors, and routes them to the person who can help them.
Schedules appointments by phone and in person.
Issues billing sheet and other needed forms. Checks patient forms for completeness and accuracy. Obtains consent for treatment.
Determines method of payment and collects necessary information. Reviews registration and determines eligibility for programs in the absence of the eligibility worker.
Updates patient information on computer. Inputs new patient information into computer.
Requests charts when not already pulled, makes new charts, prepares chart for visit by inserting appropriate forms.
Checks patients out and schedules return appointments.
Collects fees and co-payments.
Checks account balances and requests past due payments.
Reviews billing sheets for completeness and sends completed forms to billing. Locates missing billing sheets.
Makes financial arrangements for all SFS and Insurance Patients, forwarding one to billing as instructed and filing one in patient chart.
Posts encounters and payments, reconciles cash collected and runs all end of the day reports.
Answers phones, routes calls and takes messages when clinic operator is not available. Answers patient inquiries or if unable to answer routes question to correct person.
Maintains communication with providers through the Office Manager or Lead Dental Assistants to insure optimum patient flow.
Maintains inventory of forms and orders forms as needed.
Participates in appropriate staff meetings.
Ability to occasionally cover at Wentachee location when needed.