Dental Receptionist @ Dental Associates of Kendall

Dental Care Alliance•Miami, FL

About The Position

Dental Associates of Kendall is seeking a Dental Receptionist in Miami, Florida, to join its clinical team and provide a high level of patient care and satisfaction in a team-based environment. The practice provides comprehensive, personalized care in a welcoming setting, with a focus on patient comfort and advanced dental treatments. This role is suited to someone who enjoys providing outstanding customer service, is willing to learn, and wants to get started in the dental field. The Dental Receptionist supports staff and patients by answering phones, handling patient inquiries, making appointments, and helping patients complete treatment plans through acceptable financial arrangements. The position also involves flexibility in handling requests and projects assigned by other staff members or the Office Manager.

Requirements

Exceptional customer service skills.
Experience answering telephones.

Nice To Haves

Experience working in a dental, medical, or other healthcare office.
Knowledge of HMO and PPO insurance plans.

Responsibilities

Acknowledge, smile, and greet patients upon arrival and dismissal.
Respond to patient questions and concerns in accordance with DCA policies.
Answer telephones and check voicemail daily.
Schedule, maintain, and confirm appointments.
Follow up on missed or cancelled appointments.
Register patients on the sign-in sheet.
Post charges and payments to patient accounts.
Maintain a clean and friendly patient waiting area.
Handle patient inquiries and assist with completion of treatment plans through acceptable financial arrangements.
Support staff members and patients, and handle requests or projects assigned by staff or the Office Manager.